- Delivering in face to face assistance to passengers of Qatar Airways and attending to their various needs.- Providing passengers with proactive service prior check-in. Initiating boarding at the gates, following laid down boarding priorities.- Delivering efficient service at the transfer desks for arriving Qatar Airways's passengers who are connecting to another flights.

- Supporting customers via chat and email.- Research and grasp technical information across multiple tools and provide to customer.- Technical troubleshooting.- Coordinate with other departments to support customer issues or inquiries.- Mentoring, coaching new agents during training period. Monitoring and evaluating calls as business directed to ensure new agents follow quality standard and provide feedback to Team Leader and Quality Analysis.

- Greeting all guests on arrival.- Concerning front desk service duties- Be a central source of information for guests during their stay.- Resolving problems and dealing with conflict or tension with disappointed guests.- Coordinating third-party services such as tour guides, taxis, airport transfers, and rental cars.

- Taking care of all the luggage on departure and arrival- Keeping the records of articles lost, found, and claimed.- Monitoring and ensuring the timely delivery of baggage

- Answering customer inquiries.- Selling products and taking orders.- Taking payments by cash, cheque, or credit card.- Making sure that the customer's experience is in a positive way.

- Answering customer inquiries.- Making sure that the customer's experience is in a positive way.

- Selling products and taking orders.- Understanding and promoting the company.- Answering customer's questions about the brand.- Taking payments by cash, cheque, or credit card.- Making sure that the customer's experience is in a positive way.

- Make an order from a customer.- Prepares and delivers food trays to customers.- Prepares some food items.- Servings all food to customers.