Kitty Arnold Email & Phone Number

Cleveland, OH, US

Cleveland, Ohio, United States

Cleveland, Ohio, United States

• Provide comprehensive executive support to the CEO, Chief of Staff (CoS), and Board of Education (BoE) by managing phone and email communications, routing inquiries, and ensuring timely resolutions.
• Administer complex calendar management for the CEO, coordinating schedules, resolving conflicts, and preparing for meetings while maintaining a consistent cadence of high-priority meetings.
• Oversee logistical operations on the 18th floor, managing supplies, maintaining common areas, and welcoming visitors to ensure a professional environment.
• Manage customer service communications for the CEO, CoS, and BoE by drafting response letters, handling public correspondence, and coordinating with the Customer Experience team to address inquiries.
• Support executive projects and meetings by coordinating agendas, preparing materials, organizing logistics for Executive Leadership Team (ELT) and Senior Leadership Team (SLT) meetings, and tracking project tasks to.

San Bernadino, CA

• Supported work of executive team in running productive church operations by managing day-to-day clerical needs.
• Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
• Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
• Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
• Managed busy calendar for executive team, planning and preparing meetings and communications.
• Managed reception desk during week to handle guests' needs and field inquiries for church leaders.

San Bernardino, CA

• Developed and curated engaging social media content, including videos and graphics, for both the church and personal ministry brands of the lead pastors.
• Implemented effective administrative systems across 17 ministry teams, streamlining processes and enhancing productivity.
• Acted as the primary liaison for a managed partner database system, overseeing its implementation and conducting trainings for the leadership team.
• Managed communication between the executive team and 17 department heads, facilitating seamless information flow and fostering collaboration
• Demonstrated exceptional care for new members by establishing personal connections through email, phone calls, and quarterly events during their first six months of membership
• Ensured accurate data management of contribution financial records for church members, ensuring integrity and confidentiality of sensitive information

Ontario, California

• Provide Applied Behavior Analysis (ABA) treatment to children diagnosed with language, communication, behavioral and developmental disorders such as Autism Spectrum Disorder.
• Applied proven strategies to positively affect client behaviors.
• Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
• Understood autism spectrum disorder, associated behaviors and optimum treatments.
• Exercised confidentiality and discretion to maintain HIPAA requirements.
• Built day to day rapport with 4 individual clients and client's family within their homes.

San Bernardino, CA

• Managed the day-to-day execution of social media strategy, including scheduling, posting, and community managing on Facebook, Instagram, and YouTube.
• Organized and curated engaging weekly content posts, utilizing platforms like Photoshop and Premiere Pro to create visually appealing photos and videos. Collaborated closely with the creative team to manage the impact.
• Led the development and execution of social media campaigns for new merchandise product launches, marketing initiatives for events and community campaigns, and key community-building endeavors, fostering fan growth and.
• Produced comprehensive bi-weekly social media performance reports that provided actionable insights and informed decision-making across various teams within the organization.

Ontario, California

• Interact daily with current and prospective residents
• Help resolve resident conflicts when they arise
• Responsible for the marketing and leasing of a community of 404 apartment homes
• Conduct site tours of community by showing models and/or vacant apartments
• Seeing entire leasing process through with a prospective resident; from application process, qualifying procedures, going over holding deposit/lease agreement, conducting a walk through, and collecting move-in funds
• Successfully maintain a 32% closing ratio that meets Western National Group requirements

Corona, CA

• Strong source of support to two Portfolio Managers with a total of 605 properties combined
• Leasing processing for new resident leases and renewals
• Process all Section 8 contracts from resident approval packets through approved contracts
• Provide assistance to Portfolio Managers with resident issues such as HOA/City violations, rent issues, neighbor disputes, and maintenance issues
• Maintain a high quality level of data integrity in both portfolios
• Assist Portfolio Managers in maintaining an average renewal capture rate of 74% or greater

Corona, CA

• Establish and maintain good relationships with resident
• Performed the Portfolio Manager role from June 2012 – August 2012 prior to Invitation Homes hiring their first two Portfolio Managers in August 2012.
• Lease application processing
• Performed day to day office operations: answering phones, creating and managing resident files, service request, rent processing
• Provided the entire PM Department with a strong source of support prior to formal PM Portfolio assignments
• Started and implemented systems for the HOA, business licenses and violation matters, prior to having a positions for HOA/violations and business licenses

Upland, CA

• Assisted the property manager with managing 134 single family homes and 10 commercial buildings in the Southern California, Arizona and Nevada.
• Responsible for the maintenance service requests and vendor management.
• Managed day to day office operations; answering phones, rent collections, filing, creating resident folders, preparing resident notices
• Prepared leases for rental units and completed the rental process