Kitty Chan Email & Phone Number

Hong Kong

Hong Kong

Overall responsibility and accountability for the development and institutionalization of the quality program of our Work Dynamics Business in Hong Kong. Guarantees the continual compliance to quality standards for product delivery and processes to ensure reliability and consistency. Responsibility for implementing Quality strategy and strategic operational goals to exceed customer expectations for service quality, cost and delivery, and supporting operational excellence.

Hong Kong

Head of Quality & Training to oversee cross functional quality management spectrum in ISO, TQM, KPI, lean projects such as Vendor Management System, Paperless solution and HR innovation systems etc. Lead and in-charge of company wide training programmes in both virtual and E-training platform, including staff orientation training, soft skills / leadership programme, compliance training, Train-the-Trainer programme, mystery customer visit scheme, qualification framework, MT programme and Mentorship scheme etc.

Hong Kong

Defined service interaction standard for each service touch-point across different teams. Monitored metrics of service performance and to uplift channel service efficiency and quality. Worked closely with line managers to identify service improvement opportunities for programs and projects enhancement. Provided client experience insights from customer survey analysis and drive improvement actions.

In-charge of the Integrated Management System in the company. Organized and monitored corporate trainings for all level of staff. Carried out continuous improvement initiatives. Coached ISO Internal Auditors and managed all spectrum of internal and external audits

Facilitated process improvement projects across Asia Pacific hubs and coached all level of staff on Six Sigma / Lean tools. Facilitated Kaizen and MDI events to improve major transitional business units. Rolled-out CRM application across Asia sales and marketing teams.

Specialized in TQM, Six-Sigma and continuous improvement projects implementation across the corporate. Worked closely with people from all regions, fostered a culture of continuous improvement throughout the corporate. Provided training on the use of productivity and quality improvement tools.

Master Of Engineering Enterprise Management, Master Of Engineering Enterprise Management

Chemical Engineering (Co-Op Program)