- Responsible for premise annual audits and follow-ups with customer.- Develop solutions based on customer feedback to improve service satisfaction.- Responsible for customer’s residential matters, acting as a bridge among customer, landlords and property service centers to make sure the requests made are solved satisfactorily.- Develop a health & safety inspection and maintenance plan, and supervise the completion on time.- Allocate costs on procurement and services, and monitor orders via internal online system, process relevant invoices and invoicing documents.- Work with the third party logistics providers, optimize distribution, transport and warehousing costs in the region.- Responsible for management of service.- Analyze customer utilities data and report reasons on excess consumption.- Compile monthly and quarterly reports. - Take charge of on-site operation team when line manager is on vacation.

- Provide services on residence to foreign executives from overseas-funded enterprises. Services include property consultation, house hunting, lease negotiation with landlords.- In charge of customer complaints, communicate with landlords and management office to solve issues timely.- Coordinate communication between Manager and other departments, plan daily diary for Manager including meetings, travel schedules- Analyze customer data and prepare marketing report to Manager regularly.- Responsible for management and training of customer service team.

( Guangzhou Branch moved to Shanghai in June 2015 )- Successfully explore Vietnam market, boost market shares in Guangdong, Thailand and Taiwan.- Explore new distribution channels, maintain key accounts and visits at home and abroad, in charge of guests visit reception and schedule.- Communicate closely with distributors to implement sales plan, balance benefit among company, distributors and key accounts.- Lead the third party logistics providers, optimize distribution, transport and warehousing costs in the region.- Monitor orders & stocks and work with Manufacturing plant to address all needs, problems and solutions.- Prepare sales report to GM regularly and adjust business plan in accordance with company strategy.- In charge of market activities, i.e. exhibition, seminar and new products’ launch at home and abroad.- Coordinate communication between General Manager and other departments.- In charge of legal procedure of Guangzhou Branch establishment and registration.

-Make sales plan and implement sales task. -Report to Sales Director regularly and adjust sales plan as per company strategy. -Sales management and team building & training. -Establish and analyze knowledge of property market.-In charge of marketing activities.

-Coordinate communication between sales manager and other departments. -Daily administration work including meetings, travel arrangements and other task.-Assist sales manager to conduct market research. -Contact suppliers and collect customers’ feedback on products.-Process shipment documents.