Kitty Jenkins Email & Phone Number

Manage a team of 15 to provide scheduling and customer service for customers and closed captioners nationwide Adjust billing reports to assist financing bimonthly Assisted in migration of companies and systems including taking on continuous responsibilities Streamlined processes and procedures in two offices to improve efficiency

Transcribed and edited audio files such as movies, t.v. shows, webinars, meetings, commercials and more into Word documents

• Assist 150+ Captioners nationwide with various needs
• Manage schedule for external staff of 150+ employees to provide up to 13,000 hours of programming monthly.
• Create written correspondence and reports by utilizing Microsoft Office applications on a daily basis.
• Created, implemented and employed an Operations Department manual to educate and train for a more stream-lined operational process
• Organized and facilitated training of new employees
• Adjust customer billing monthly