Kitty Kramer Email & Phone Number

My philosophy in customer service is to treat each customer like I would like to be treated. Nothing more frustrating then getting the proverbial run around when trying to find an answer to a question or problem.I also like to guide and manage staff in a similar manner. Give them the tools they need to be professional at their job, provide guidance as needed, share knowledge, and provide feedback on their performance.I put all my skills and training to work in volunteerism.

Listed skills include Management, Leadership, Program Management, Process Improvement, and 4 others.

• Retired Program Manager

  Ca Department Of Motor Vehicles

  Jun 1977 - Dec 2015 - Sacramento, California Area

  37.5 years of public service at DMV, with main concentration of vehicle/vessel titling and registration. This includes managing different programs, multiple processing units, and implementing projects. Experienced in written/verbal communications with customers experiencing difficulties in titling or registering vehicle/vessel. Also managed two large refund projects with up to 250 temporary/permanent employees. Served as chair for the National Motor Vehicle Title Information System (via American Association of Motor Vehicle Administrators).