Kitty Lee Email & Phone Number

Successfully managed and completed multiple critical and highly visible Contact Center and Data Center projects. Major Contact Center voice projects included upgrades for Acqueon, Verint, UCM, and the establishment of a Call Management infrastructure for a new Contact Center which significantly improved agent and client experience thus resulted in an increase in business revenue. Completed a highly anticipated and complex Cisco UCCE Infrastructure upgrade in 2016 which included firmware and software upgrade of thousands of phones and desktops, code upgrade on critical servers, and integration of TPV components across multiple US Contact Centers. NYL Project manager for the SAN and VMAX Refresh projects involving the migration of 800 Enterprise hosts and VMs with thousands of downstream applications. Managed Business Stakeholders and Technology stakeholders. Conducted and summarized meetings to keep stakeholders engaged and informed. Provided firm wide communication and managed major infrastructure migrations. Coordinated training as needed. QA Management pre and post migration.

Project lead for a critical Data Center project for external connections requiring the establishment of a Stakeholders and Governance model, production of project requirement documents, conducting of decision meetings and workshops to drive project advancement, leadership of engineering effort to complete a large-scale connectivity inventory, creation of financial documents for funding, and application of PLC and SDLC processes for documentation and audit.

Led the global decommissioning of legacy backbone infrastructure that produced a significant amount of cost avoidance annually. Collaborated with cross functional internal teams, vendor partner, multiple network providers and carriers to transition the firm to an MPLS-based global network, developed guidelines and processes for vendor and internal teams, created and managed work orders, reviewed contracts, resolved and escalated problems, tracked, managed, and reported facilities build-out and all decommissioning savings. Orchestrated and managed efforts to meticulously track, verify, and decommission over 1,000 wide-area network (WAN) circuits associated with 210 global branches and 20 collocations sites in North America, South America, Europe and Asia.

Responsible for the MSSB Ckts Team for the timely provisioning and WAN delivery of 1,400 circuits for 700 branches in NA as part of the Morgan Stanley Smith Barney Integration program. Managed overall delivery progress, urgently resolved and escalated issues to maintain and improve rollout schedule. Developed processes and guidelines for spending. Managed $3MM Facilities funding which included the review and approval of vendor invoices for accuracy against SOW performed. Provided daily and weekly metrics to PMO and COO.

Primary Enterprise Telecommunications contact for the Morgan Stanley Fixed Income Division (FID), Institutional Equities Division (IED), Commodities, Bondtech, and Automated Marker Making (AMM) divisions for their network and infrastructure needs. Responsible for the management, coordination and support for all upgrades, expansions, BCP requirements, and MACs. Worked on external connections including CBOE, CBOT, BONY, ARCA, BATS, PHLX, TSX, PSE, TradeWeb, GS, and many more. Supported Firewall migrations and built a low latency network.

Mirgated two hundred fifty Global Wealth Management (GWM) branches to a new backbone infrastructure in North America. Responsible for the acquisition, engagement and management of vendors in procurement, inventory, delivery and execution.of migration work throughout the project life cycle.

Project lead and liaison for Internal and External customers for twenty-two North America Institutional branches, and seventeen Resource Management Groups. Reponsiible for their WAN/LAN expansions, upgrades, new builds, relocations and decommissions. Completed thirty-seven projects in 2004 alone.

Successfully provided network services to support Morgan Stanley Dean Witter (MSDW) firm growth and new business opportunities. Managed $1.25MM in project cost. Provided full life cycle project management functions.