Kitty Li Email & Phone Number

Edinburgh, Scotland, United Kingdom

• Over 7 years’ experience working on wrap investment platforms. Analysed business needs to constantly adapt the platform to changing market conditions
• Conducted in-depth interviews and workshops across the business to gather business requirements
• Built a strong network of internal and external contacts. Strong working relationships with third party suppliers and senior stakeholders.
• Conducted change management so internal customers could see the benefits of new technology
• Worked well as part of a team and led by example.

Edinburgh

• Developed and launched a new web system for employers to enroll their staff into a company pension scheme
• Conducted workshops across various stakeholders to gather userstories and produced detailed acceptance criteria
• Conducted change management so employees could see the benefit of the new technology
• Successfully delivered business change with strong positive feedback from clients

Edinburgh

• Responsible for the delivery of the Smart Prepayment Trial which was to install Smart Meters to a number of prepayment customers in Southampton. This included closely monitoring the trial customers data to understand.
• Analyse customer data extensively to spot anomalies and trends. Used this data to compile Management Information (MI) reports in a meaningful fashion
• Responsible for the day to day customer enquiries including direct customer contact, outages and account exceptions
• Analysed and extracted customer data for tariff migration ensuring all data was fit for purpose

Staines Upon Thames, London

• Accountable for gathering User Stories from business stakeholders
• Liaised closely with IS and 3rd parties to ensure end product was built fit for purpose
• Supervised and managed a team of Testers to ensure all possible outcome scenarios were covered, test scripts were correctly designed and sufficient test evidence was taken.
• Effectively delivered ‘Show and Tell’ presentations to key stakeholders. As the development of the product progressed at each key point I was required to show the stakeholders progression of the product to ensure they.
• Management of directorate execution plan, utilised to ensure programmes remained on track to meet management agenda deadlines.
• Regularly stepped into the role of Scrum Master to assist the Project Manager in timely project delivery

Staines Upon Thames And Edinburgh

Responsible for writing and executing call routing scripts ensuring every possible scenario is coveredIdentified faults in test and reported them to IS for immediate fixProactively developed and managed relationships across British Gas and IS parties to influence and support the call routing platform.Worked remotely in Edinburgh whilst still.

Provided world class customer serviceResponsible for coaching agents to delivering a better customer service, sharing best practiceLed a strong team to ensure each agent performed to their highest ability

Bachelor'S Degree, French And German, 2:1

Education record

10 GCSEs 3 A-Levels inc Maths, French and German