Kitty Lynch Email & Phone Number

Create test plans, Walk through, integration approach and strategy document, test cases, scenarios, conditions and scripts,for securities lending and individual and financial professionals websites. Perform various types of testing, such as functional, regression, user acceptance, system integration, financial content management systems(CMS), and negative testing. Establish testing processes for defect tracking,metrics reporting and test case documentation.

Prepare and execute manual test plans, test beds and testing strategies consistent with existing testing standards. Assist in the facilitation and coordination of testing activities in a project environment. Convert business requirements and technical systems flows, into viable testing approaches and strategies. Implement practical approaches to manage test environments and test cases for reuse. Implement industry "best practices" and standards with in the US Bank testing process. Develop, execute and automated test scripts.Created effective test cases utilizing my knowledge of the credit card industry and software. Create and implement data management processes for testing environments.

Manage servicing and growth of Corporate and Purchasing Visa Card portfolio including key relationships within US Bank. Implement new relationships that enhance profitability of existing portfolios. Monitor severe delinquencies to prevent write-off's in excess of $500,000. Coordinate reports to facilitate clients request. Consult with clients in developing solutions that will enrich the portfolio and benefit US Bank.

Responsible for customer inquiries, correspondence and complaints directed toward the President/CEO and upper management. Research and resolve issues received in the Executive Offices in a timely and professional manner utilizing management contacts and systems throughout the company. Knowledge of all products and services offered to both consumer and business? Customers (E.G. Deposit Accounts, Loans Credit Card/Lines, Retirement Accounts, Trust and Insurance). Established department procedures, contacts and letter library. Assisted in the department monthly report.

Education record

Marketing