Kitty Smith Email & Phone Number

Collaborate with client executives to establish strategic direction for the account. Define procedures to support continuous improvement of enterprise-wide processes through the use of organizational standards. Actively participant on corporate technical committees and architectural review boards. Provide architectural and technical leadership. Define standards for architectural development and service delivery to ensure seamless integration within the environment. Translate business objectives and requirements into a technical strategy; driving clear requirements definition and management of client and account team expectations. Provide guidance to client, account executives, and project and delivery teams. Identify and lead the elimination of seams to ensure customer satisfaction. Drive resolution of technical service gaps. Design innovative solutions for projects encompassing a wide variety of technologies in support of the client’s business environment.

Provide architectural direction for solutions supporting mid-range systems. Work with the client to understand the business objectives, translating into technical requirements. Create solutions to address the business problem, obtaining customer approval via the governance process. Assimilate and analyze data from multiple sources to evaluate performance and capacity requirements in order to support architectural decisions and obtain executive approval. Provide technical guidance to project management and delivery teams throughout solution deployment. Identify risks and mitigation for those risks within the environment based on best practice, architectural strategies. Architect multiple solutions for different projects encompassing a wide variety of technologies including Networking, Virtualization, SAN Storage, and Cloud technologies. Develop high-availability solutions to provide redundancy and eliminate single points of failure.

Lead a team of AIX professionals in the support of multiple commercial accounts for government, retail and banking industries. Provide technical guidance and leadership with emphasis on AIX, LPAR management, high-availability (PowerHA), networking and load-balancing. Provide cost analysis and technical expertise for new implementations. Work with technical leaders across the business to establish common processes and procedures; establishing guidelines for standardizing the platform across geographies. Evaluate tools for "best of breed" implementation. Direct Root Cause Analysis in the event of an outage to customer environment. Provided technical expertise and implementation support, with emphasis on accounts in critical situations.

Install, configure and provide steady state support for AIX and Windows operating systems, including patch management and backup/recovery. Fulfill basic DBA duties for DB2 server to provide ODBC access to website. Install, configure, and maintain Cisco Access Server to provide PPP access to faculty, staff and students. Configure TCPIP including DNS, FTP, NFS, and telnet for access to servers from the Internet. Monitor performance of servers to ensure efficient deployment of data. Installed and configured software including IIS, DB2, Lotus Notes, Sendmail, Perl, etc. Address Y2K compliance issues. Write programs to interface with existing hardware and software. Write interactive Web pages using HTML, JavaScript, and ASP to access database information stored in SQL-Server using StoredProcedures. Provide technical support for SPSS and SAS statistical packages for faculty and students. Present workshops on a variety of software packages and programming languages.

Master'S Degree, Industrial Engineering

Bachelor'S Degree, Mathematics