Provide customer service at the Circulation and Information desks. Conduct various library programs for our young customers.Create variety of Displays in the Branch.

Performing general office duties that include handling phone calls, in-coming mail, courier packages, faxes, emails, photocopying and bank deposits.Updating client and contract information on Word, Excel and Quick book applications.Cataloging business documents into an on-line indexing system.

Provided professional and courteous service to clients by addressing their questions and concerns in regards to the students attendance including lessons, schedules and programsCommunicated promptly with teachers on lesson cancellations, changes and withdrawals through emails and phone callsServed walk-in customers at the Reception desk, including sign-up recitalsUpdated client information in the in-house computer systemConducted follow-ups on outstanding accounts and endorsed the collection process

Assisted customers in the Home department and the Fitting room that acquired an above average customer satisfaction ratingProvided back-up support to the cashiers in the Customer service area and to the Fitting room AssociatesProcessed and merchandise products quickly and orderly for distribution in all departmentsCreated displays of 'home' products on stacking tables and end-cap shelves that resulted in the sale of featured productsResponsible for ensuring that the store was clean, neat and organized at all times

Performed sales and cashier duties in a fast-paced working environmentPrepared food items including all drinks and sandwiches according to the strict company proceduresRestocked food and serving supplies simultaneously while performing the other assigned dutiesCompleted store maintenance duties such as cleaning, sweeping and mopping the store

Researched and developed underwriting policies, products, guidelines and support tools for the Insurance operations divisionWorked with provincial insurance regulators during the maintenance and enhancement of underwriting products, policies and guidelinesLead corporate underwriting projects that required the planning and monitoring of at least 8 team memberDeveloped training material and facilitated training sessions for the Insurance operations divisionProvided support and mentorship to team members in various capacity that resulted in the successful implementation of projects and assignmentsCoordinated and collaborated with up to eight different divisions in designing, producing and maintaining the insurance products and systemsChaired meetings for an Insurance working committee comprising of four departments to address and resolve departmental issues

Conducted underwriting practices on brokers' portfolios worth over $5 million to ensure profitable growth and return on equityAudited brokers' portfolios as part of the quality control process to ensure that company's standards and protocols were followedWorked with software developers to enhance the automated internal underwriting practices