Catherine”Kitty” J. Email & Phone Number

Nevada, United States

*Operational management, from staffing and strategy to planning and leading.*Responsible for the growth, stability, direction, and daily operations.*Coordinate vendor approvals from various property management companies.*Gather and distribute resumes to regional property managers.*Explore work environments and tested productivity rates to maximize potential.*Work closely with clients and internal staff to meet performance quality placement of skilled labor.*Locate and source prospective hires by creating and placing ads for specific roles via social media websites and online classified ad platforms.*Developed a network of prospective candidates by attending job fairs, industry events, cold-calling qualified individuals and attending local and online networking events.*Analyze hiring and Screening of prospective hires before recommending them to apartment communities.* Implement background check, drug screening to safeguard talent onboarding.* Knowledge of ADA rules and procedures and The Equal Employment Opportunity Act.* Strong skills in preparing self-evaluations and excellent interpersonal, problem solving and communication skills.*Compliance background with applicable OSHA standards including terms in written contract format with all relevant regulatory requirements.*Remarkable ability to analyze fiscal problems and make sound policy and procedural recommendations.* Hands on experience with workers comp policies ,comp codes and job titles. * Implementation of temp training before a worker begins any work project.* Stringent I-9 implementation of acceptable documents evidencing identity and employment authorization to work. * Knowledge of payroll processing system(s) and changes in wage and tax laws.* Offboarding of the formal separation between an employee and a company through resignation or termination laws. * Outstanding ability to supervise and direct professional, technical, labor and clerical staff.

United States

*Use estimating software to establish values of claimed damages.*Review documents and receipts to determine the actual cash value.*Comply with insurance carrier policy limits and enter, maintain complete and accurate information.*Maintained professional and technical knowledge through continuing company provided industry best education.*Working knowledge of Microsoft Word, Excel, Xactimate and Outlook.* Coordinate with policyholders, and adjusters to close claims with in mandated guidelines.* Record, categorize, and track personal property that is stored, priced, cleaned or replaced after a property loss.

Reno, Nevada, United States

*Initiated performance and managing of all aspects of this small to mid-size staffing business by providing superior customer service.*Developing and maintaining effective business marketing techniques yielding consistent company growth.*Streamlining operation procedures enhancing company profits.*Trained, coached and mentored employees to ensure safety and consistent quality of work.*Maintained good working relationships, good record keeping skills, in line with maintaining efficiency within the business.*Analyzing internal processes and recommending and implementing procedural or policy changes to improve operations.*Leveraged social media websites such as Instagram and Facebook to promote services and gauge customer needs and preferences.*Managed all HR-related tasks for this employee staffing firm, including payroll processing, employee benefits program, documentation, interviewing, training, and on-boarding new recruits*Automated several onboarding tasks, streamlining new-hire processes and increasing new employee satisfaction rate and reducing recruitment costs.

*Packaged request for loan modification to submit to various lenders*Evaluated paystubs, tax returns, bank statements, credit reports and various other financial forms.*Worked with lenders to determine all Loss Mitigation options i.e. loan modifications, pre foreclosure.*Ensured the loan modification documents were sent and received in a timely manner* Prepared foreclosure analysis report and proposed alternative solutions for consumers* Assisted lawyers with debt collection responsible for tracking legal process along with negotiating payments on pre-legal status accounts.*Worked cohesively with the client in an effort to implement necessary legal action within a timely manner while consistently reducing costs and maximizing collection revenue.*Increased voluntary cash collections while conforming to local, state and national collection laws by establishing relations with the consumer.*Coordinated with SBC, HSBC, Capital One, Chase Bank to reduce and recover outstanding debt.

*Knowledge of loan modifications, first and second mortgages, and various investor guidelines.* Underwrite loan file for fico scores, DTI, LTV, residual income, loan safe, core plus, appraisals, credit report.* Seasoned knowledge of title reports, escrow requirements, GFE, underwriting, insurance, income analysis- including self employed income, VOE, VOM, VOD, 4506T transcripts, initial disclosures, AUS findings/ LP, DU, notary acknowledgements.* Coordinate and assist loan officers and senior management with funding and underwriting of various loan packages.

*Created company marketing of our online insurance services.*Maintained a cooperative business network, by exchanging promotional materials.*Established new business relationships including an emphasis on company suppliers and multiple insurance carriers.*Managed managers, employees and sales representative’s from training to time schedules and tracking of daily sales.* Audit of insurance replacement claims or quote only claims as to ensure state and insurance carrier guidelines are met.* Coordinated the full month end to include preparation of balance sheets, income statements.*Prepared reconciliations for monthly closings.*Ensured accuracy of revenue and expense accounts.*Responsible for the complete operations of this privately held insurance services company.

Costa Mesa, California

*Managed activities of twenty processors with structured coaching. *Monitored correspondence with loan processors, loan officers, borrowers, and all third party vendors.*Reported directly to the Vice President of Production, Vice President of Sales, and the President CEO.*Authorized to "sign off", on each homeowners loan package, prior to drawing final documents.

Laguna Beach, California

*Packaged and sold "​in house" post funded loans to various banks and investors.*Negotiated best pricing by mitigating additional costs to maximize best possible pricing.*Knowledge and understanding of various investor guidelines.*Ran detailed reports to discuss with Sr. management.* Detailed audit and repackaging of post funded loans.* Stipulations compliant post funding administrator.