Katharine W. Email & Phone Number

Dayton, Ohio, United States

Manages a team of 10 people.Carefully proofread and processed all BMV documents.Assisted with training new employees.

Dayton, Ohio, United States

Accurately and efficiently processed Ohio Bureau of Motor Vehicle transactions.Practiced confidentiality with sensitive and personally identifiable information.Maintained professional rapport with the public, business clients, and BMV personnel.Responsible for collecting fees and accounting for/reconciling cash, checks and credit/debit payments.Responsible for inventory, accurate file keeping, data entry and ten-key computer operation.Frequent customer interaction via phone and in-person.

Moraine, Ohio, United States

Practiced confidentiality with sensitive and personally identifiable information.Required active speed reading and excellent attention to detail.As a coach, assisted with training new employees.As a coach, held one-on-one performance reviews with junior employees.

Moraine, Ohio, United States

Personally assisted with managing a team of ~30 people, supported ~120+ agents.Assisted with creating and editing employee schedules in IEX TotalView Workforce Management.Optimized day-to-day company functions through advanced Excel workbooks.Held one-on-one corrective action meetings with Captioning Assistants, demonstrating conflict resolution skills when necessary.Conducted daily employee performance quality reviews.Managed multiple time and attendance systems and the company phone line simultaneously.Assisted with planning and organizing employee appreciation events.Assisted with training new employees.

Beavercreek, Ohio, United States

Provided exceptional customer service.Efficiently stocked and organized storage room.Processed cash and credit payments as cashier.