Kit Ying Ting Email & Phone Number

Freelance

Manage and resolve client inquiries through Shopify, ensuring a high level of customer satisfaction.Coordinate with team members using Slack to ensure seamless project management, timely updates, and streamline communication between different departments to enhance productivity.Monitor client Instagram accounts, responding to comments and direct messages to maintain active engagement.Address client questions and concerns promptly and professionally, providing clear and helpful responses while maintaining an organized record of client interactions to track progress and follow up as needed, particularly during the auction project.

Toronto Ontario Canada

Lead the transformation of the clinic's online presence, managing dynamic WordPress and Joomla websites.Conduct thorough competitor analysis to identify market trends, consumer preferences, and opportunities for differentiation, contributing valuable insights to the development of a competitive digital marketing strategy.Manage social media accounts (Meta Business Suite,Instagram, Facebook, and Xiao Hong Shu) implementing effective strategies to grow followership and engagement. Analyze social media metrics to assess the performance of campaigns, identify trends, and refine content strategies for continuous improvement.Develop and implement a robust SEO Strategy,conducted keyword research,optimized on-page content to enhance website performance.

Toronto Ontario

Facilitate effective communication and collaboration with different departments to optimize patient care processes.Deliver outstanding customer service, addressing patient inquiries related to bookings and referral statuses with a focus on enhancing the overall patient experience.Orchestrate the Clinic program, ensuring superior customer service and Triaged referrals, scheduled procedures, and handled phone inquiries, ensuring a streamlined and efficient workflow.Innovatively manage departmental communication through the design and maintenance of newsletters, utilizing tools such as SlicerDicer and Dashboard.

Shenzhen, Guangdong, China

▪Collaborated closely with the Australia sales team, project manager, marketing department, and Head Quarter on client plan strategy, product options, and service agreements ▪Assisted in the preparation of briefs, presentation/meeting materials; coordinated the internal resources required to meet clients' needs for the completed projects leveraging excellent project management and planning skills Responded to clients' inquiries and needs through phone and email, proposed improvement schemes to leadership to enhance service quality; participated in product projects provided support to sales team with other departments Arranged biweekly meetings with the sales team, product managers, and finance and followed up with the to-do list Organized and planned high volume of meeting requests, recorded meeting minutes and follow up on action items ▪Coordinate travel/business trips; prepared expense reports and reimbursement requests to the Head Quarter ▪Collaborated with the administrative team to improve workflow and develop internal procedures and processes

Toronto, Ontario, Canada

▪ Coordinated front office duties, including customer service, patient scheduling and screening.▪ Attend and participate in clinical and administrative team meetings as required to improve quality services.▪ Liaised with physicians and other administrative assistants and team members in the department. ▪ Ensured efficient office operations(e.g. ordering office/lab supplies, ensuring maintenance of office equipment)▪ Helped patient set up digital portal and distributed patient educational documents and pamphlets to patients.

Toronto,Canada Area

▪ Organize and manage patient and resource flow in and out of clinic to provide high quality and superior customer-centered service (especially through COVID pandemic)▪ Initiate, develop and revise standard operation procedures, especially throughout COVID pandemic changes and volunteer surge training. ▪ Train and supervise 5+ staff and volunteers to ensure effective teamwork, high standards of work quality and organizational performance. ▪ Responsible for scheduling, ordering and monitoring inventory supplies, billing, invoicing, receiving and processing payments for WSIB, non OHIP services, private insurance and other third parties ▪ Facilitate weekly meetings with health professionals and administrative staff to discuss how to improve work flow and patient experience at the clinic. ▪ Ensure compliance of safety protocols as per clinic policies for all staff and volunteers. ▪ Engaged with clients as a medical navigator and connected patients with integrated health program such as Weight management Program and International Student Mental Health Program.▪ Create and manage all aspects of clinic social media accounts (Facebook, Instagram, Hootsuite) and website design (Joomla, UI Design)

Toronto, Canada Area

▪ Demonstrated ability to multitask and meeting multiple deadlines accurately in a fast paced environment▪ Reception duties: answered telephone and in person inquiries, registered/booked follow up appointments▪ Liaised with and coordinate all physicians’ and other health professionals’ schedules. ▪ Supported and maintained medical records and inventories of supplies.▪ Assisted with medical translation for physician and health professionals as needed.▪ Involved with marketing and promotion duties through online and direct in-person sales.

Toronto, Canada Area

• Trained new staff on restaurant policies and procedures ensuring that the service standards remained excellent.• Handled customers’ requests, concerns, and resolved problems quickly.• Worked effectively as part of a team in fast paced environment ensuring all aspects of customer service delivered efficiently. • Responsible for customer communications, including reservation management.• Responsible for cashing up and order goods at the end of each day.

Toronto, Canada Area

The Field Placement provides an opportunity to learn professionalism and good work behaviors. • Entered case information into the internal database, manage and organized the database.• Filed and processed legal paperwork and documentation.• Monitored incoming mail, email and telephone messages.

Bachelor'S Degree, Life Science

Law Clerk