Tuomas Kiuru Email & Phone Number

Finland

Responsible for lifecycle management, starting from the new product development to end of life of the product. Driving Customer Experience improvement in Services and Business Lines by maximizing the customer value in each single stage of the customer journey. Key tasks including• Improving customer experience and Services sales growth by creating new service offering and improving the customer service• Optimizing and enhancing customer experience and lifecycle value of the equipment and Services• Drive design to service development in the company• Ownership of Service Product Business Council enabling new offering to the market• Services Business Development including analyzing sales opportunities• Development of WebShop commercial content for service products• Service products commercial campaignsMember of two Business Line Management teams representing Services organization. Achievements: Establishing design to service must win battle in the company strategy to drive service culture mindset in the company. Establishing Service Product Business Council in order to introduce new services products to the market.

Turku Area, Finland

Responsible for EUR +25M Profit & Loss of hydraulic cylinders and commodities in Services, creating new service offering and leading pricing strategy in those categories as well as in Business Lines. Driving Services and Business Lines collaboration by advocating service culture mindset including optimizing customer Total Cost of Ownership (TCO). Key tasks including• Improving customer satisfaction and Services sales growth by creating new service offering• Optimizing and enhancing customer experience and lifecycle value of the equipment and Services• Project portfolio management and project management• Services Business Development including analyzing sales opportunities• Development of WebShop commercial content for service products• Service products commercial campaignsMember of two Business Line Management teams representing Services organization. Achievements: Leading creation and implementation of spare parts break down and stocking policies for hydraulic cylinders. Resulting in increased sales by 8% year-on-year, improved parts availability, reduced stock value and managing complexity by reducing offering by 50%. Introducing Service Kits as new offering to improve capture rates maintenance parts. Creation and implementation of New Product Development process in Services organization.

Turku Area, Finland

Responsible for driving growth in revenue and improve the Profit & Loss of Connected Services. Leading the change within Services and other Hiab organizations to enable a successful and profitable digital portfolio. Key tasks including• Implementation and commercialization of new Connected Service offerings and businessmodels• Integration of Connected Services to other product offering like Service Contracts• Driving a close collaboration with markets, dealers, importers and end-users as well as with R&D teams• Participation in pricing, costing, sales process development, legal, training, marketing & communications related development activitiesAchievements: Supporting launch of HiConnect digital offering.

Raisio, Finland

Responsible for Project Management in defence and commercial projects from EUR +2M development projects to EUR +30M delivery projects. Supporting Project Management Office (PMO) by developing offering process, project management reporting tool and providing training for Project Managers. Key tasks including• Project Management in selected projects• Supporting product portfolio roadmap planning• Strategy planning in Business Line Management teamAchievements: Successfully launched new equipment projects within agreed scope, time and budget. Implementation of new offering process to Business Line resulting in improved time-to-market.

Raisio, Finland

Leading design work on paper machine projects on environmental air systems. Project Management in smaller power plant air ventilation systems. Key tasks including • Coordination of design team in new customer delivery projects and in upgrade projects• Development of guidelines for way of working in the environmental air systems team• Project Management in selected projects

Turku, Finland

Responsible for leading quality and production processes and development of production planning, material flow and factory layout. Key tasks including • Development of production processes • Development of production management system • Development of processes towards the requirements of ISO 9001 • Quality development

Turku Area, Finland

Various project tasks including• Mechanical engineering • Structural strength analysis, Finite Element Analysis (FEA) • CE marking compliance studies

Turku

Supervisor duties in Royal Caribbean Cruises ship Mariner of the Seas. Key tasks including • Supervisor of interior construction in main stares area• Shipyard representative in elevators inspections by Det Norske Veritas • Reporting of work progress to Project Management• Supervising of subcontractors fire safety in the ship during the summer holiday period

Turku

Supervisor duties in Royal Caribbean Cruises ship Navigator of the Seas. Key tasks including • Supervisor of interior construction in main stares area• Shipyard representative in elevators inspections by Det Norske Veritas • Reporting of work progress to Project Management• Supervising of subcontractors fire safety in the ship during the summer holiday period