• Serve as a resource and point of contact to clients regarding benefits and insurance questions, concerns and implementation process.• Provide exceptional service to clients and serve as a resource and contact for benefits information and vendor management.• Provide assistance with client and employee claim issues and questions.• Support and assist clients with Request for Proposal (RFP) process, benefits enrollment and eligibility questions, and terminations.• Provide assistance with benefits and insurance renewal and support clients through implementation process.• Resolve client issues with feedback files and billing questions.• Evaluate and compare possible courses of action and make decision or recommendation after considering various possibilities.• Assist clients with program set-up and administration and vendor management.• Work closely with Account Manager to understand vendors, benefit programs, carriers, and wellness initiatives in order to provide support to clients.• Participate in special programs and initiatives as needed.

Agent and Team Leader: Our Maryland Home Team

Realtor January 2007 - 2016• Generate leads from professional databases, personal references and social media• Coordinate appointments with buyers, sellers and all vendors involved in real estate transactions• Research and advise on current market value of properties by comparing similar properties and analyzing neighborhood-specific criteria• Market properties (online, in papers, via social media, with signage, through open houses)• Negotiate house sales and rental transactions from contract to close• Remain current in Real Estate law, ethics and market trends by completing periodic, certified Continuing Education courses

Client Service Representative | Implementation Manager July 2016 - October 2016• Market clients to vendors• Compile vendor data for comparison and prepare executive level presentations• Assist with building and testing online benefits platforms for clients• Understand, evaluate and solve issues with vendors, clients and plan participantsImplementation Manager April 2014 - October 2016• Create internal NFP ProBen, Inc. Implementation Process from point of sale to full service• Responsible for initial contact with new clients following initial sale to nurture, grow and enhance business relationships • Prepare agendas and actively participate in new client and internal kick-off meetings• Ensure timelines, deliverables and communications between ProBen, clients and vendors are received, understood and successfully met• Contribute to and actively participate in Wellness planning meetings• Responsible for Open Enrollment meetings (MD, VA, DC, NC, FL)• Forecast and track commissions• Manage all vendor appointments, certifications and domestic resident/non-resident licenses for entire office staff• Coordinate vendor meetings and onsite Continuing Education courses• Remain current in Maryland Life/Health Insurance by completing periodic, certified Continuing Education courses

Sales Executive April 2013 - March 2014• Cultivate relationships with customers and generated leads• Attend networking events in order to market the company value proposition• Close mid-market and small group sales