Red Hat: o Collaborated with SMEs and change managers to gather information and gain an understanding of the related systems and processes for Corporate Business Platforms.o Collaborated with SMEs to develop a global course to enable, activate, and incentivize partners.o Edited a bi-weekly newsletter.o Developed and revised Knowledge Base Articles and other documents related to a Salesforce update. AdventHealth: Learned supply chain software and developed instructor-led course on ordering supplies and services in a hospital setting.DoorDash: Designed and developed micro-learning courses for management development. Used Articulate Storyline and Rise to create interactive, focused training.Salesforce: Used the Salesforce learning tool, TrailMaker, to prepare existing content for the new LMS. Edited content to improve readability.Red Hat: Developed interactive training for sales enablement. Designed and developed micro-learning courses for field sales enablement using Articulate Rise 360. Developed storyboards and worked with vendor to turn them into Storyline animations. Collaborated with team members to meet tight deadlines and worked with SMEs to gather content. Served as lead ID for project; monitor project schedule and ensure quality of deliverables.Carolina Biological: Designed and developed college-level e-learning courses for a scientific supply company. Translated existing instructor-led courses into highly interactive e-learning using Articulate Storyline. Developed a simulation of an interactive digital microscope to accompany the courses.Academia: Edited and revised technical and academic articles for various clients.

Used the Darwin Information Typing Architecture (DITA) XML data model to author and publish instructor-led training material in support of new Enterprise Cloud software products and technologies. Collaborated with teams of technical trainers, technical writers, marketing staff, and engineers to constantly revise and update the technical courseware (student manual, lab guide, and presentation slides) for the Nutanix Platform Professional (NPP) certification. Edited and revised team’s coursework, selected slide graphics, wrote learning objectives for modules, performed quality assurance on e-learning modules, and developed best practices for the development of instructor-led training.Mentored, coached, and onboarded new team members.Developed and updated assessment questions for Nutanix certifications. Designed and developed a highly-interactive course for the Nutanix Support Specialist (NSS) certification. After taking this course, the ability of Authorized Support Partners to close Level 1 and Level 2 support calls improved 30% in one year.

Mapped curriculum content and created storyboards for instructor-led and e-learning courseware for the rollout of Optum healthcare software.

Revised existing instructor-led training materials to enhance learner experience. Incorporated instructional design principles to include more interactivity and enhance text and graphics.Developed an executive overview presentation, including demos, of the new Tax Information Management System software.

Updated advanced instructor-led, hands-on course for new release of software. Identified new and updated features, analyzed development need, learned software, and worked with Subject Matter Experts to develop examples and exercises, add new material, and revise existing content. Used ISD principles to make course more effective and appealing to learners. Developed diagrams and charts to supplement text and enhance usability.Revised introductory e-learning course using Articulate Storyline. Updated course for new release of the software. Added new material and enhanced the text, graphics, and navigation.Edited an instructor-led course on policy management for wireless deployments. Maintained development plans and schedules. Communicated risks and issues.

Developed instructor-led training in support of the NC MILES VIDCentral project for the NC DMV License and Theft Bureau. Worked closely with client to determine learner needs. Learned software as it was being developed, studied functional specifications, and worked with subject matter experts to determine the course content and write detailed training guide and PowerPoint presentation.

Designed and developed e-learning modules using Captivate 5.5. Worked with subject matter experts to determine course content. Revised existing course material and developed new content to create training for new hires in the client's call center. Edited and revised technical documents.

Designed and developed instructor-led training and e-learning training modules in support of the replacement North Carolina Medicaid Management Information System (NCMMIS). Conducted technical training courses, including lectures, exercises, and demonstrations.Used a variety of training tools to design and deliver training, including SkillPort, Camtasia, Captivate, Audacity, SnagIt, PowerPoint, and Word. Conducted needs assessment and worked with subject matter experts to determine course content.Developed “how to” guides for new trainers on using training tools.

Served as Project Manager for $50,000+ renovation of a circa 1900 farmhouse. Planned work, hired and supervised subcontractors, tracked supplies, and ensured quality of work. Researched, annotated, and developed supplemental text for my great-grandfather's memoirs.

Developed and tested step-by-step installation instructions for software products.Completed deadline-driven, team-based projects. Organized and prioritized projects in accordance with departmental and corporate goals.Coordinated and oversaw the development and maintenance of detailed software release processes across multiple departments. Managed the process for gathering and documenting the requirements for a new source code build system.

Managed course development projects. Initiated projects, developed and maintained project schedules, communicated project information, coordinated project development tasks, and ensured quality of deliverables.Developed and documented processes for initiating and managing course development projects. Developed technical course materials for instructor-based, public classes. Worked collaboratively with subject matter experts, including instructors, sales staff, and software developers to determine audience profile and course content, learn software, develop examples, and write course notes. Developed user’s guide for internal course scheduling software.Responsible for implementing a Project Office for department. Co-authored three articles on the SAS/ACCESS interface to IMS-DL/I for Observations, SAS Institute’s technical journal.

Documented the SAS/ACCESS interface to database management systems. Developed and presented training to teach writers and editors how to conduct usability testing of their own documentation.Developed, planned, and administered a usability test of the introductory and tutorial information in the SAS/ACCESS documentation.Co-authored Observations article on data warehousing.

Coordinated and monitored the efforts of a project team responsible for documenting a LAN management product. Managed communication between the project team and the client. Designed, researched, and wrote documentation set for point-of-sale software product. Co-authored system administrator’s guide for networking software.