Pooja Singh Email & Phone Number

Gurugram, Haryana, India

New business

Noida, Uttar Pradesh, India

• As a Senior Associate in Life Insurance department, I have experience in managing a variety of tasks related to premium payments and refunds for policies. My portfolio includes:
• Processing payments for individual policies and ensuring that premiums are accurately reflected in the system.
• Refunding extra premium amounts to policyholders in a timely and accurate manner.
• Reversing payments and applying them to group policies as needed.
• Fetching suspense data from applications and distributing it to the appropriate teams for resolution & performing them as well.
• Escalating client policies received by mail and Citrix portal to the relevant team’s members for further action.

Gurugram, Haryana, India

• As a customer support executive, my main responsibilities involve providing timely and effective solutions to customers' queries and complaints. This may involve resolving issues over the phone, via email or through.
• In addition to my customer-facing duties, I am also responsible for attending to customers who walks in into the office. This may involve providing them with service information, answering their queries, and ensuring.
• Another important aspect of my role may involve meeting with new clients to discuss their needs and requirements. This may involve conducting presentations or product demonstrations, negotiating contracts, and building.

Gurgaon, India

• As a Senior Process Associate in the life insurance department, I have experience in dealing with various tasks such as the issuance of Banking Financial Services & Insurance, cancellation of policies, and amending.
• Other responsibilities were to ensure daily reporting of production and QA accuracy to management, which helps us identify any issues early on and take corrective action as necessary. I also manage WIP to ensure timely.
• In addition to these duties, I provide training to new hires in the team, ensuring they are well-trained to handle their responsibilities. I also organize team activities to boost morale and foster a positive work.

Ba Prog., Arts, Passed

12Th, Art/Art Studies, General, A

Activities and Societies: badminton, table tennis

12Th, Arts, 1St Devision