Kiya Malcolm Email & Phone Number

Hoylake, England, United Kingdom

Liverpool, Chester, Wirral, Wrexham, North Wales

Deeside

VIP Customer Service Specialist Last year I decided to take on a new challenge in Brakes, my duties include: ● Dealing with the top four accounts in the business● Looking after all customer needs from ordering, supply issues, shortages and credits● Being the first point of call for any issues ● Completing shortage reports ● Taking part in weekly conference calls ● Delivering customer service to the highest possible standardTelesales Executive… Show more VIP Customer Service Specialist Last year I decided to take on a new challenge in Brakes, my duties include: ● Dealing with the top four accounts in the business● Looking after all customer needs from ordering, supply issues, shortages and credits● Being the first point of call for any issues ● Completing shortage reports ● Taking part in weekly conference calls ● Delivering customer service to the highest possible standardTelesales Executive My duties in this role included:● Looking after key accounts, managing their spending● Upselling and making sure all KPI's are met. ● Responding to customer complaints and queries in a timely manner ● Managing a high volume of inbound and outbound calls ● Hitting daily and weekly sales targets Show less

Manchester, United Kingdom

● All aspects of the business ranging from staff management● Motivating staff ● Book keeping and auditing● Attending regular manager meetings● Gained valuable experience working under the Selfridges roof for many years where I have developed a fantastic relationship with all management and sales staff.● Dealing with customer issues and queries.

Manchester, United Kingdom