Kiya Mukherjee Email & Phone Number

Berlin, Germany

Berlin, Germany

• Facilitate daily stand-ups and ensure seamless information flow between Development and Customer Success teams.
• Monitor customer requests via HubSpot, identifying trends and translating them into actionable development tasks.
• Spearheaded the beta launch of an affiliate program, conducting customer education and managing the distribution of promotional materials.
• Successfully took charge of the self-service upgrade feature, enabling users to autonomously escalate their service plans, enhancing customer experience and reducing support tickets.
• Actively contributing to the conceptualization and restructuring of the ad server, aiming to revamp and optimize the product's advertising capabilities.

Berlin, Berlin, Germany

• Championed the digital transformation of travel cost management, achieving a 20% increase in process efficiency.
• Led requirement gathering and business process modeling, resulting in the successful launch of a cloud-based system for a public sector client.
• Facilitated the transition to Agile methodologies, improving project delivery time by 30%.

Darmstadt Area, Germany

• Managed the lifecycle of multiple web development projects, ensuring alignment with stakeholder vision and user needs.
• Directed the requirements gathering process, successfully translating diverse stakeholder needs into actionable product features.

Darmstadt, Hessen, Germany

• Collaborated with clients to define brand identity and translated visions into successful website launches.
• Adopted a Scrum framework, consistently delivering product increments ahead of schedule.