Kiya Smith Email & Phone Number

300 N Elizabeth

• Collaborated with my colleagues to redesign and customize policies that led to global process changes such as Uber's cleaning fee policy that helped to create tools to assist in finding fraud. • Surpassed all performance metrics and personal goals completing 20 calls and 60 tickets a day on average, achieving 5 more tickets per hour than the norm. • Interpreted information regarding inquiries, payment issues, and general concerns. Then analyzed the data to determine trending issues. • Tested the launch of new internal softwares; Bliss, Telescope, and the Rush Dashboard, and created ways to improve them.

Atlanta, Georgia

• Owned and managed the CEO and COO's schedules including international travel, set appointments, mailed and filed confidential documents, and created expense reports. • Planned, scheduled, and facilitated leadership meetings as well as designed the presentations using PowerPoint, and took notes during the meetings. • Composed and reviewed letters, memos, and other correspondence. • Oversaw 5 administrative assistants and amplified the efficiency of the administrative team by digitizing and organizing important documents, resulting in a 25% cost savings within six months by instituting computerized shortcuts.

Bachelor Of Applied Science (Basc), Finance

Budget Analysts

Associate Of Science (As), Finance, General

Activities and Societies: I had the lead role in a play and got a standing ovation.