Intake Coordinator
Current• Maintained positive attitude and effectively de-escalated clients during crisis situations.• Scheduled appointments for patient consultations, tests and procedures.• Answered and logged incoming inquiries via phone, fax and email.• Answered phone calls to provide assistance, information and medical personnel access.• Collected revenue by reminding delinquent accounts, notifying customers of insufficient payments.• Received inbound calls to obtain clinical information from providers to create authorizations andreferrals.• Updated patient information on computer system to maintain billing accuracy.• Issued, gathered and inspected intake forms to confirm correct signatures and information.• Coordinated schedules and appointments, sending out reminders regarding appointment dates.• Maintained clinical records and required paperwork in compliance with agency standards.• Conducted patient intake interviews to collect medical information and insurance details.• Established and maintained correspondence systems to manage information requests and distribution.• Compiled physical and digital documents, charts and reports.• Supervised order fulfillment and inventory management services to ease operations and supportadministrative and healthcare staff.• Corresponded with hospitals and medical offices regarding incoming home health referrals.
