Krishnakumar Iyer Email & Phone Number

Pune, Maharashtra, India

• Managing a team of 18 application support analysts to resolve issues raised by users of 10+ applications.• Setup “Solar Winds” alert on the Tier 1 applications that helped to reduce downtimes from 25% to 0% thereby maintaining business efficiency and application usage.• Eliminated application slowness issues impacting shipment and receiving operations of around 30 users by coordinating with various teams, performing root cause analysis and fixing the issue by switching the ISP from primary to secondary tunnel.• Automated the deletion of records in the TRAX application using SQL scripts which were causing application outages 4-5 times a week thereby preventing unscheduled operational downtimes.• Implemented process improvement to eliminate the monthly recurring issue of shipment order status change by users needing to do DB updates by restricting users to manually change the order status leading to a reduction of an average of 40 tickets per month.• Formulated the algorithm to reduce the duplication of tickets created for the same issue in ServiceNow, thereby reducing the incoming ticket volume by over 75%.• Developed the functional specification to list down the unposted batches with the user details which would be run by the finance managers before month-end close thereby maintaining cash flows.• Started the initiative and collaborated with the team to close around 180 tickets assigned to the EMEA SME who went on indefinite sick leave.• Created a knowledge repository in the ServiceNow tool serving as a reference for new joiners leading to reduced training time from approx. 3 months to below 15 days.

Mumbai, Maharashtra, India

• Implemented and supported 8 projects for diverse clients in Supply chain, Manufacturing and Real estate domain to provide technical and functional solutions managing a team of 10.• Developed the business case to automate the data entry tasks in the P2P and O2C processes using UiPath tool leading to employee time savings of 500 hours per week and cost savings of US$5MM.• Developed programs to autopay the suppliers by matching invoices with vouchers leading to reduction of A/P staff from 20 to 5.• Designed functional specifications to build Finance reports resulting in finance month end closures within 2 days instead of the normal 10 days.• Lead the QA team of 10 offshore members to perform end to end testing and signoff of the Sales, Procurement and Inventory cycle within 25 days instead of the planned 3 months by the client team.• Collaborated with the technical team of 3 offshore members to develop customized solution for the purchase requisition process reducing order placement times to 2 days from the usual 7 days.

Hyderabad, Telangana, India

• Implemented and supported 3 projects in Pharma domain to customize and develop the ERP applications.• Design of technical specifications with estimates for the custom developments.• Development of customized reports, applications and business functions using various tools like OMW, Form Design Aid, Report Design Aid, Data Structures, Business Views, Processing options and Table Design available in the ERP product.• Design and Development of custom interfaces to perform data validation for upload to ERP tables.• Preparation of the Unit Test Scripts with test cases for the developed objects.• Enhancements and fixing of bugs in the custom applications as per the client's requirements.

Pune, Maharashtra, India

Involved in Application support for a textile company.Developed reports for localization module.Implemented enhancements in the Accounts payable module to include VAT in total voucher value.

Mumbai Area, India

• Worked in 2 implementations and 1 upgrade project for clients in the Manufacturing and Logistics domain.• Developed customized applications for the Subcontract and Imports module.• Developed programs for migrating legacy data into ERP system for Item Master and Bill of Material tables.• Retrofitting of objects, comparing specifications of programs of old to new version for upgrades.• Developed transportation reports in the post-upgrade phase.