• Assisted end-users (doctors, nurses and researchers) to understand and navigate a new Electronic Health Record (EHR) system to ensure an uninterrupted and smooth workflow in providing care to patients• Collaborated with doctors, nurses and researchers to create a feedback loop to help drive future optimization of the EHR platform• Helped to drive the adoption of the EPIC EHR platform by acting as a project advocate• Submitted over 100 reports on the first day of implementation of the EHR platform that addressed the problems encountered by the doctors and nurses, while providing temporary solutions to these problems

• Ensured %100 entry accuracy by following strict step by step guidelines from the consular officer while issuing visas to clients• Maintained operational excellence by managing a database of visa applicants; handling vital client information in the process with a Reliability Status Clearance• Ensured on time delivery of visas and renewed passports of applicants to courier services as well as accurate tracking of information status and confirmation of application orders• Maintained high levels of customer satisfaction by consistently answering phone calls to address concerns regarding visa applications and passport renewals. • Consistently addressed customer problems by implementing conflict resolution procedures in a professional manner

• Designed weekly study plans for students enrolled in Calculus for Engineering or Physics and Linear Algebra for Engineering or Science• Increased the academic performance of students by explaining and reviewing concepts to a class of over 30 students weekly in courses listed above• Provided a fair assessment of students by grading assignments with precision and in a timely manner, while following the marking scheme created by the lecturer