Kendra John Email & Phone Number

Newark, NJ, US

• CASEWORK MANAGEMENT:
• Manage casework for at-risk individuals and families, helping them access public benefits, housing, education, and healthcare.CLIENT INTAKES:
• Conduct client intakes, assessments, and reassessments to develop individualized service plans.GOAL SETTING AND TRACKING:
• Set and track short- and long-term client goals, promoting progress toward stability and self-sufficiency.CLIENT CONFIDENTIALITY AND COMPLIANCE:
• Maintain client confidentiality, ensuring compliance with Federal, State, City, and CAMBA privacy regulations.RELATIONSHIP BUILDING:
• Build and sustain professional relationships with clients and external service providers.RECORD MANAGEMENT:

• APPLICATION DEVELOPMENT:
• Developed Java, Python, and SQL-based business management applications to improve financial operations and CRM for SMEs.CROSS-DEPARTMENT COLLABORATION:
• Facilitated cross-department collaboration, ensuring alignment with project goals and exceeding user expectations.DATA RETRIEVAL AND OPTIMIZATION:
• Retrieved and cleaned client data, performing quality checks before optimizing database upgrades.PROJECT TRACKING AND MANAGEMENT:
• Utilized JIRA for project tracking and management, boosting team productivity and communication.AGILE METHODOLOGIES:
• Applied Agile methodologies, driving efficient project execution and a high customer satisfaction rating of 95% on key projects.STRATEGY AND PROCESS IMPROVEMENT:

Grambling, Louisiana, United States

• PROJECT OVERSIGHT:
• Oversaw projects within the Student Onboarding Marketing department, ensuring alignment with university goals.TEAM LEADERSHIP:
• Led a project team, providing support and guidance for the successful execution of initiatives.PROJECT SCOPE AND OBJECTIVE DEFINITION:
• Defined project scopes, objectives, and deliverables in collaboration with team members and stakeholders.PROJECT PLANNING AND BUDGET MANAGEMENT:
• Assisted in developing and maintaining project plans, timelines, and budgets to streamline project management processes.

Grambling, Louisiana, United States

• TRANSACTION PROCESSING:
• Processed transactions accurately and efficiently while delivering excellent customer service.PAYMENT HANDLING:
• Handled cash, credit, and digital payments, supporting smooth daily operations.INVENTORY MANAGEMENT AND WORKSPACE ORGANIZATION:
• Assisted with maintaining inventory and ensuring a clean, organized work environment.

United States

• VOTER BEHAVIOR ANALYSIS:
• Analyzed voter behavior patterns and performed data quality checks using SQL and Python for accuracy.ELECTION RESEARCH:
• Researched election laws, policies, and candidate information to support compliance and strategy development.DATA EXAMINATION AND TREND IDENTIFICATION:
• Examined voter registration and turnout data to identify trends and irregularities for targeted outreach efforts.INSIGHT DELIVERY FOR CAMPAIGN STRATEGIES:
• Delivered actionable insights for campaign strategies based on thorough data analysis and research.

Antigua And Barbuda

• AGILE CEREMONY DIRECTION:
• Directed Agile ceremonies for multiple Scrum teams, improving process adherence and sprint delivery using JIRA.COLLABORATION WITH STAKEHOLDERS:
• Collaborated with Product Owners and System Analysts to align development efforts with business requirements.AGILE COACHING:
• Coached team members on Agile principles and continuous improvement, enhancing team dynamics and performance.PROJECT DELIVERY MANAGEMENT:
• Managed project delivery by overseeing scope, risks, and issues, resolving them at the lowest level and escalating as needed.SPRINT AND RELEASE MANAGEMENT:
• Led sprint planning, reviews, and retrospectives while supporting release planning and solution architecture design.

Dominica

• MULTICHANNEL CUSTOMER SERVICE:
• Provided customer service via phone, email, chat, and social media, ensuring high satisfaction.TECHNICAL ISSUE RESOLUTION:
• Resolved technical issues using CRM tools, enhancing support efficiency.PRODUCT KNOWLEDGE MAINTENANCE:
• Maintained up-to-date knowledge of products and services to offer precise information.TROUBLESHOOTING ASSISTANCE:
• Assisted with troubleshooting software, hardware, and digital service issues.CUSTOMER EDUCATION:
• Educated customers on new products and services, supporting sales growth.

Bachelor Of Science - Bs, Computer And Information System - Programming

Bachelor Of Science - Bs, Business Administration, Management And Operations

Activities and Societies: Management Club

Associate'S Degree, Small Business Administration/Management