Kim Janowski Email & Phone Number

Houston, TX, US

Houston, TX, US

Leading the TRAC support and growth process to deliver on customers’ expectations by developing proactive partnerships with the GST dealers, Toyota Motor Sales (TMS) and GST Field Team. Establish enhanced processes, services and support to provide GST TRAC dealers a sound foundation for operational success. Optimizing opportunities to engage new business.

Houston, TX, US

Corporate Liaison and Territory Manager. Supporting Toyota Dealership's Fixed Operations with Policies, Procedures, Processes, Operations Growth, Customer Retention, Express Maintenance, Parts, Warranty, Training, Sales, Marketing and Customer Handling.

Houston, TX, US

Assisting Gulf Coast Toyota Dealerships with Product Knowledge, Sales, Leasing, Customer Retention, Process Implementation & Training

Houston, TX, US

Train and guide dealership management in facilitating the Toyota Continuous Improvement Process & Retention growth. Utilize dealership efficiency models, process mapping, and customer handling techniques for increased business efficiencies and Owner Loyalty.

Houston, TX, US

Corporate Laison and Territory Manager. Supporting Toyota Dealership Fixed Operations with Policies, Procedures, Processes, Operations, Parts, Warranty, Training, Sales, Marketing and Customer Handling.

Houston, TX, US

Train and guide dealership management in facilitating the Toyota Continuous Improvement Process. Utilize dealership efficiency models, process mapping, and customer handling techniques for increased business efficiencies and Owner Loyalty.

Ft. Lauderdale, FL, US

Exceeded management goals relating to improved Customer Satisfaction Scores and Rankings through identification/resolution of customer concerns, identifying core issues and establishing customer-focussed processes. Facilitated Customer Experience Activities and was entrusted with the responsibility of managing the customer’s total experience with in the.

Ft. Lauderdale, FL, US

Ensured that customer-centered policies and procedures were executed effectively at over twenty automobile dealerships throughout Texas. Successfully coached and trained Fixed Operations Personnel to improve Profitability and Customer Retention.

Bloomfield Hills, Michigan, US

Significantly improved Customer Satisfaction Scores within 90 days through identification/resolution of customer concerns and more importantly, identifying core issues and those processes that may have failed and contributed to the customer’s expressed concerns. Facilitated Customer Experience Activities and was entrusted with the responsibility of.

Houston, TX, US

Trained and coached dealership personnel on Toyota Continuous Improvement Process; dealership efficiency models, process mapping, and customer handling techniques for increased business efficiencies and Owner Loyalty. Trained and coached the Scion unique selling process, conducted product training, and coordinated grass roots marketing.

Houston, Texas, US

Creative production and sales of Yellow Pages advertising for businesses throughout Central Texas; managed current accounts and solicited new business.

Palm Beach Gardens, Florida, US

Communicated and enforced company policies and procedures; implemented local and national programs and promotions; communications; business management consulting; profit improvement; inventory control; competitive merchandising and customer satisfaction issues. Territory included franchisees and Midas shops throughout Michigan. Previous territory was in.

Trg Mgr - Development, production and implementation/distribution of national sales training and product information materials; coordination of national recognition programs and facilitation of major training events; development and launch of Customer Retention Process. DSM - Managed and consulted dealers on product-mix orders, inventory control, profit.

Dearborn, Michigan, US

Zone Sales Manager for Metro Chicago, Zone Service Manager in Iowa, Zone Parts Manager in Iowa, Owner Relations in Central Region

Ba, Communications, Advertising & Marketing

College Prep