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I am a seasoned Chief Information Officer (CIO) and Senior IT Executive with a proven track record in driving IT Business Transformation and Digital Transformation at the enterprise level. With over 20 years of experience, I specialise in aligning technology strategies with corporate objectives to deliver innovative solutions that foster business growth, operational efficiency, and competitive advantage. My leadership style focuses on developing and empowering diverse, high-performing teams across global, multi-cultural environments.I have successfully led large-scale initiatives involving Cloud Technology, Unified Communications, and Information Security, consistently delivering outcomes that enhance cost efficiencies, scalability, and agility in dynamic, fast-paced industries. My expertise extends to Mergers & Acquisitions (M&A), where I have integrated both IT systems and IT teams during organisational restructuring, ensuring seamless transitions, business continuity, and cultural alignment.As a senior technology leader, I am adept at working with C-level executives, boards of directors, and stakeholders to define and implement strategic roadmaps that leverage cutting-edge technology. My experience in Vendor Management, Contract Negotiation, and leading partner-managed solutions in outsourced environments has enabled me to drive significant cost savings while maintaining service excellence.Key Leadership Areas Include:• Enterprise IT Strategy & Digital Transformation• Artificial Intelligence (AI) & Cloud Technology• Cybersecurity & Risk Management• Mergers & Acquisitions (M&A): IT Systems & Teams Integration• Agile Project Management & Delivery• Global Operations Leadership• Vendor Relations & Contract Negotiation• Customer Experience & Client Engagement• Leadership Development | Mentoring | Coaching• Cross-functional Collaboration & Stakeholder Management• Solution Delivery | Operational Efficiency• Process Improvement & Application Development• Change Management & Business TransformationThroughout my career, I have been committed to driving innovation and continuous improvement in complex environments, ensuring alignment with business strategies to deliver measurable results. I am passionate about leveraging emerging technologies to create competitive advantage and ensure sustained growth in a global marketplace.
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Chief Information OfficerWings Global TravelEscrick, Gb
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Global Chief Information OfficerCorporate Travel Management (Ctm) Uk Jan 2023 - PresentLondon, Gb Oversee the design, implementation, and management of scalable global IT Infrastructure. Greater alignment to global technical standards by decommissioning redundant technologies. Ensure optimisation of cloud infrastructure, regarding cost, performance, and scalability. Ensure compliance with data privacy regulations on a global scale. Foster a culture of innovation, collaboration, and continuous learning. Negotiate global and regional contracts and agreements to ensure cost-effectiveness and service quality. Global alignment of resources, skills, and people to maximize organizational efficiency and effectiveness. 4 Regions – NA, EMEA, ANZ and ASIA -
Chief Information Officer EmeaCorporate Travel Management (Ctm) Uk Aug 2016 - Mar 2023London, Gb Core member of the UK/EU Senior Executive leadership team Strategic design and merging of company acquisitions made over the last 3 years.o Merging Technology Systems, Commercial Contracts, Procurement and Teams Drive the EU’s Digital Transformation across the Corporate Travel Management Continuous evaluation of opportunities to leverage new technology sourcing options to achieve business strategic objectives, creating business value through technology. Accountable for the management and delivery of successful Security Governance and Compliance Management activities to Corporate Travel Management UK/EU Driving continued improvement to the Agile Development Life Cycle Working in partnership will all business units to strengthen customer experience, drive loyalty, focus on improvements to create a seamless and simplified user experience.
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Business Intelligence Project ManagerCorporate Travel Management (Ctm) Uk Mar 2016 - Aug 2016London, GbKEY AREAS OF RESPONSIBILITY> Deploy the company's global reporting platform - Power BI> Communicate impact of any data integrity issues to the business> Design solutions to resolve data integrity issues that may arise> Assist in the design, code, test and document all new or modified BI Systems, applications and programs.> Assist in the development of the semantic layer, metadata, reports and report definitions.> Maintain and own reporting portal interfaces for the EMEA Regions> Oversee design of databases and data warehouses to ensure interoperability with BI Solutions.> Analyse user requirements and, based on findings, design functional specifications for BI front-end applications.> Oversee and manage the development of ETL processes to ensure a manageable ETL infrastructure for the BI system.> Design and deliver end-user training and training materials; provide technical support as necessary.> Work closely with colleagues globally in the evaluation and selection of database / data warehouse components, including hardware, relational database management systems, ETL software metadata management tools, and database design solutions.> Conduct research and make recommendations on BI products, services, and standards in support of procurement and development efforts.> Develop and implement a rolling 12-month Management Information Development Business Plan> Maintain a solid Communication Plan and relationship with internal Business Partners> Maintain extremely high standards in respect to customer service
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Head Of It Service OperationsFlight Centre Travel Group Sep 2013 - Nov 2015South Brisbane, Queensland, AuPortfolio: Based at Global Head Office Brisbane, 14000 Users Supported Nationally, 32 Retail and Corporate Brands• Formed part of the Flight Centre Group Technology Leadership Team working on both National and Global projects.• Provide excellence in customer contact by actively managing each of our customer’s experience- Becoming experts in how our customers use their products- Expand available access / connection points into Technology- Improve user and incident trend analysis to enable all relevant information necessary to ensure excellent customer contact • Delivered cloud-hosted voice platform to three wholesale and product support brands nationally (total 300 seats)- Improved control and management with reliable and tested services - Turned large capital expenditure into more manageable, predictable operational expenses through enhanced cost efficiencies- Heightened business agility and improved security• Launched Travel Itinerary Mobile application in February 2014- Resulted in 1500 total downloads as of October 2014 in Australia and 2003 globally • Spearheaded efforts to deliver two major business centre hubs and new Home Office in an Information as a Service model {projects at $500K each)- Provided higher quality, lower cost voice, data, dynamic printing and virtual servers• Negotiate vendor service-level agreements and availability - Reduce vendor costs and ensure accountability both internally and externally• Leverage social media for Technical Support (B2B)- Increase access points into the Technology Service Centre- Improved access in the chosen medium for clients who would like IT Services- Increased provision of Non-Urgent technical support, without increasing Head Count• Analyse cost to benefit ratio and provide guidance to stakeholders about how to prioritize projects -
Chief Information Officer Uk {Cio}Flight Centre Travel Group Jun 2006 - Aug 2013South Brisbane, Queensland, AuPortfolio: Based in UK Regional Head Office, 1500 Users Supported Nationally, 9 Retail and Corporate Brands• Key contributor to Flight Centre Technology Global Task-force- Developed effective technology strategy to streamline Digital Media and Omni Channel travel routes as well as utilize Cloud technology to enhance company scalability and reduce technology foot print• Delivered cloud-hosted unified voice platform nationally - Introduced a scalable, real-time , flexible and responsive system provided by semi-automated call routed system- Delivered the ability to develop pop-up virtual or logical call centres’ to aid emergency situations like snow, strikes or natural disasters.- Reduced total cost of ownership by utilizing the existing network• Controlled budgets and acted as liaison to higher level executives regarding projects and finances.- % spend of UK Turnover - 0.77%- % IT staff of Total UK Staff supported = 1.57%- Effective & Accurate KPI reporting- Staff retention 96%• Delivered productivity in line with metrics that were outcome based focused, supporting business goals- SLA tasks resolved by 1st and 2nd level support teams at 97.42%, above target goals for the year.• Managed budget of £5.1m and supervised 40 Technology, Property and Procurement employees• Designed and delivered new in-house application providing automated integration that supported company Airline Price Beat policy- Application used as “Single Source of Truth” for two further in-house applications to monitor Consultants’ sales process and for Leadership Development Program• Established Application Systems Excellence team to implement Agile project methodology, embracing the collaborative nature of this project methodology- Drive continuous improvement of applications- Using Agile methodology to deliver on project objectives• Designed and delivered the Inspirational Leadership Program- Coaching leaders how to use recognition to engage our people
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Project Services ManagerFlight Centre Travel Group Jun 2004 - Jun 2006South Brisbane, Queensland, Au• Implemented and drove cost reduction strategies- Significantly improved profit margins• Enhanced bespoke applications without damaging integrity of current products• Managed life-cycle software development of projects- Streamlined planning process, creating, and testing as well as increasing success rate at deployment• Collaborated with internal business partners to maintain relations and ensure effective delivery of services• Guided Project Managers, Business Analysts and Systems Testers in line with business and company direction
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Information Technology Operations ManagerFlight Centre Travel Group Jan 2001 - Jun 2004South Brisbane, Queensland, Au• Developed and implement rolling technology plans as well as change and problem management strategy• Communicated both highly technical and non-technical information to stakeholders in a clear, understandable way
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Information Technology Operations ManagerFlight Centre Ltd (South Africa) Pty Ltd Jan 1999 - Dec 2000• Trouble-shot daily issues for applications, hardware, and business solutions • Trained staff both locally and remotely on application usage, resulting in improved functioning of business units• Implemented Citrix 1.8 Metaframe which provided ability to remote manage and support end devices as well as providing a single platform for central release and update of software enhancements.
Karen Janssen Skills
Karen Janssen Education Details
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Saïd Business School, University Of OxfordArtificial Intelligence -
North Warwickshire And South Leicestershire CollegeChildren And Young People'S Mental Health
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Kingston UniversityInformation Systems
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Merton CollegeIt For E-Commerce
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Durban Girls HighMatric
Frequently Asked Questions about Karen Janssen
What company does Karen Janssen work for?
Karen Janssen works for Wings Global Travel
What is Karen Janssen's role at the current company?
Karen Janssen's current role is Chief Information Officer.
What is Karen Janssen's email address?
Karen Janssen's email address is ka****@****e.co.uk
What is Karen Janssen's direct phone number?
Karen Janssen's direct phone number is +617317*****
What schools did Karen Janssen attend?
Karen Janssen attended Saïd Business School, University Of Oxford, North Warwickshire And South Leicestershire College, Kingston University, Merton College, Durban Girls High.
What are some of Karen Janssen's interests?
Karen Janssen has interest in Human Rights, Animal Welfare, Children.
What skills is Karen Janssen known for?
Karen Janssen has skills like Management, Business Analysis, Business Process, It Strategy, Integration, Stakeholder Management, It Management, Strategy, Project Delivery, Change Management, Account Management, Enterprise Architecture.
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