Keeth Jayasinghe Email & Phone Number

Concord, Ontario, Canada

Toronto, Ontario, Canada

1. Administered Microsoft Active Directory Domain Services, Group Policies of Company’sResources (Users, Computers, Organizational Units, Servers).2. Addressed escalated issues from the 1st level helpdesk team (call and monitoring center),providing hands-on IT support to head office staff as needed.3. Successfully closed more than 250 service-now tickets including incidents, requests, andproblems with proper meticulous documentation of the tickets.4. Orchestrated the setup of the office IT infrastructure for the new Scene head office, deployed140+ monitors and a Xerox printer, with proper network connections for workstations.5. Ensured the daily functionality of MS Teams rooms, crucial for management meetings, byconducting regular morning checks and promptly troubleshooting any issues.6. Staged Windows, Honeywell, and Apple systems with secure baseline images tailored tospecific hardware configurations, with data migration and backups.7. Prepared the head office infrastructure for the return-to-office project this Fall, ensuring asmooth transition for all IT-related aspects.8. Provided remote technical support using VNC viewer, MS Teams, and emails.9. Resolved issues related to the Vista POS system, contributing to the smooth operation ofpoint-of-sale activities.10. Collaborated with Dell and Xerox vendors to troubleshoot laptop and commercial printerissues at the head office.11. Assisted 2nd-level IT support in the execution of a major Vista upgrade across all locations.12. Conducted IT asset control management using Microsoft Endpoint Manager and Jamf Pro,ensuring proper tracking and management of company assets.13. Actively participated in daily standup meetings, contributing insights and updates on servicenowtickets to enhance team collaboration and efficiency.14. Received an exceptional A+ credit on the evaluation form from the manager, reflectingoutstanding performance and contributions during the co-op.

Toronto, Ontario, Canada

1. Resolved technical problems of professors & and students involving their computer hardware,audio-video systems, projectors, and computer applications.2. Wiped configuration data and initialized Cisco routers and switches prior to the start ofnetworking labs and resolved any issues on those networking devices.3. Maintained & optimized each computer, networking & telephony system, and printerthroughout the semester.4. Dissembled, diagnosed, and fixed hardware issues in laptops and all-in-one iMacs used inhardware labs.5. Stripped and assembled Windows 10 & 7 computer systems used extensively for hardwarelabs.6. Modified the student data center by installing ESXi hypervisor on servers, assigning new staticIP address schemes, and changing server configurations.7. Replaced damaged/faulty peripheral devices on campus.8. Performed Windows 10 & and third-party software installations on campus.9. Crimped RJ-45 cables for networking labs, conducted efficacy testing and made repairs.10. Provided full satisfaction to clients via patches through remote proctoring software andachieved a letter grade of A (89%)

Ontario College Advanced Diploma, Computer Systems Technology - Networking, Honors (Gpa - 4.066/4.3)

Bachelor Of Science - Bs, Physical Sciences

Activities and Societies: Chess

High School Diploma, Physical Sciences

Activities and Societies: Chess