FULLY IN CHARGE FOR 3 FLOORS RESTAURANT AND BAR

• Demonstrated leadership and organizational skills through food and beverages industry• Participation in human resources processes through involvement in recruitment, interviewing, training, scheduling staff shifts for work• Recognized for excellent customer service and constant positive attitude • Assist manager in all daily operations of the store and responded to employee and customer concerns and compliments• Provide backup supervisory assistance for evening and weekend shifts• Participate in sales training and up selling techniques• Responsible for assisting manager in employee trainings, customer service, and daily operations• Served as acting manager during high volume shifts, including lunch and dinner • Liaising with client in term of event preparation • Liaising with wine supplier (wine product supply)• Manage all paperwork related to daily operationAdditional Training & Certifications:• Certificate of Food Handling 2011• Certificate of Service Excellence (23rd December 2012)• Certificate of Attendance Occupational Safety & Health Act 1994 (Year 2013)• Certificate of Service Excellence (10th September 2013)• Certificate of Appreciation Confrerie De La Chaine Des Rotisseurs 2013• Certificate of Participation GTower Departmental Bowling Tournament Year 2013• Certificate of Appreciation Malaysian International Gourmet Festival Event, September 2014• Certificate of Participation Goldis Group Staff Singing Competition 2014• Certificate of Attendance Management Leadership Development “The A.C.E. Manager” Year 2014

Supervise efficient working of departments and assigned shift, administer pre-meal meeting and rectify all service of staff. Administer training program and prepare schedule and handle inventory effectively. Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback. Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales. Maintain and ensure compliance to established food quality and standards. Manage workload and ensure effective working of restaurant activities and maintain maintain excellent standards to meet operational expectations Maintain personal records, schedules and reports for all employees. Assist employee teams to provide excellent customer service. Maintain proper sanitation, hygiene standards in kitchen and maintain effective store presentation. Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity

a commitment to excellence, the service team at the Company creates unforgettable memories for our guests. The successful restaurant.manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager and senior restaurant manager to ensure consistently high levels of quality, service and customer satisfaction while maintaining a high level of profitability.

Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiriesGreet all Guests to the correct standard and escort them to their allocated tables with menus and wine listPresent the waiter in the station according to the SOPAssist cloakroom attendant in the receipt of coats and bagsEnsure that the log book is completed after each service periodKeep tidy the host/ess deskAnswer all telephone calls to the correct standards and deal with all Guest enquiries and reservationsEnsure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers, Guest information and special requestsAllocate daily bookings to the table planEnsure that all the menus and memos are ready at the desk prior each serviceDemonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the GuestsComply with hotel licensing regulations as well as health and safety and fire regulationsEnsure an adequate supply of checks, printer rolls and neat storage of each

Develop a strategy the team will use to reach its goalProvide any training that team members needCommunicate clear instructions to team membersListen to team members' feedbackMonitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is neededManage the flow of day-to-day operationsCreate reports to update the company on the team's progressDistribute reports to the appropriate personnel

Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.Assign duties, responsibilities, and work stations to employees in accordance with work requirements.Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.Record production, operational, and personnel data on specified forms.Develop equipment maintenance schedules and arrange for repairs.Perform various financial activities, such as cash handling, deposit preparation, and payroll.Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.Estimate ingredients and supplies required to prepare a recipe.Forecast staff, equipment, and supply requirements, based on a master menu.Evaluate new products for usefulness and suitability.Compile and balance cash receipts at the end of the day or shift.Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.Present bills and accept payments.Greet and seat guests, and present menus and wine lists.Develop departmental objectives, budgets, policies, procedures, and strategies.

• Greet customers and seat them according to their preferences• Offer welcome drinks and beverages• Fill water glasses and refill beverages• Offer appetizers and alcoholic drinks• Take orders and provide information about menu items• Suggest menu items when requested by the customer• Relay patrons’ orders to the kitchen• Ensure that the order is prepared according to the menu• Ensure order quality and quantity prior to serving• Serve meals and side dishes• Deliver food carts to designated areas• Ensure that continued service is managed during the course of the meal• Keep a constant eye on the table to gauge needs and fulfill them immediately• Total customers’ check and take it to them• Accept payment in cash and credit card• Clear table and clean table tops• Change table cloths and clear dishes and flatware• Carry dishes and flatware to the kitchen• Ensure that all tables replenished with eating dishes• Collect menus at the end of the shift

1) Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.2) Collect payments from customers.3) Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.4) Take orders from patrons for food or beverages.5) Check with customers to ensure that they are enjoying their meals and take action to correct any problems.6) Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required

Responsible for providing courteous and efficient food and beverage services to the guests. To present menu, take order, suggest and recommend appropriately. To attend and respond to guests’ needs promptly and professionally. To present bills to diners, collect payment and give to the cashier, return change or credit card to diners.To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings, laying of tables and up-keeping of rest room etc. Any other appropriate duties and responsibilities as assigned.

recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters,and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.Determines applicant requirements by studying job description and job qualifications.Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefitsAvoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations