• Handled two-termination processes in production line • Monitored defect trend for four item sizes of capacitor through JMP tool and MS Excel using pivot table and pivot chart• Performed Process Failure Mode and Analysis (PFMEA) and Fault Tree Analysis (FTA) to determine the root cause of the problem• Assessed necessary treatment, quality confirmation and disposition for the defective products• Facilitated containment and countermeasure plan to prevent reoccurrence of quality issues• Involved in the improvement of electronics reliability testing

• Assessed website usability and on-boarding clients • Handled subscribers and merchant inquiries; effectively represented company to business partners and prospective subscribers resulting to 5% increase of engagement and sales in 3 months• Provided orientation and assistance to clients regarding business process