-Currently managing three taproom/retail store locations.-Handpicked employees for the on-site management and day to day administration for the taprooms based on their demonstrated skills and dedication, subsequently providing mentorship to support their growth and success.-Assumed creative control over the interior design of a third location. Managed coordination with contractors and artists and selected/designed the space’s aesthetic and ambiance.-Fostered a positive and motivated work environment, promoting staff engagement and morale at all three locations.-Strategically directed the overarching vision for customer service excellence in all three taprooms.-Designed and executed a comprehensive customer service training program, ensuring successful implementation and adoption across the team.-Guided my retail teams through a comprehensive six month rebranding initiative following the acquisition of our company’s name by another entity.-Collaborated closely with colleagues and partnered with a marketing agency to actively contribute to the successful execution of the rebrand initiative.

-Assumed creative control over the interior design of a new build project, managing coordination with contractors, artists recruitment and the selection of the space’s aesthetic and ambiance.-Recruited, hired, trained, and mentored a team of over fifteen employees, contributing to their professional growth, and fostering their advancement into higher positions within the company.-Fostered a positive and motivated work environment, promoting staff engagement and morale.-Performance management.-Oversaw all aspects of taproom operations, ensuring efficient and smooth daily functioning.-Developed and implemented customer service strategies to craft unparalleled experiences for patrons.-Develop and execute marketing and promotional events to attract and retain customers. -Handle customer inquiries, feedback, and concerns in a prompt and professional manner. -Executed comprehensive marketing strategies for the taproom, encompassing event sponsorship initiatives, community engagement, social media campaigns and media relations efforts.

-Maintained stringent inflight safety and security standards while consistently delivering the highest quality of customer service, exceeding Emirates Airlines' exacting standards.-Demonstrated an unwavering commitment to the highest level of customer service, ensuring passengers' comfort and satisfaction throughout their journey.-Collaborated closely with a diverse team to facilitate and manage all in-flight services, consistently delivering a world-class product that not only met but exceeded customer expectations.-Demonstrated strong organizational capabilities and the ability to interact effectively with customers from culturally diverse backgrounds. - Effectively managed a wide range of passenger needs, always maintaining a calm and reassuring demeanor, particularly during medical and emergency situations.-Received consistent praise and excellent feedback from both line managers and senior management for consistently providing exceptional customer service and maintaining safety standards at the highest level.

-Recruitment and training of new employees and supervision and ongoing development of existing employees.-Handling of customer feedback and follow up on complaints.-Monitoring and managing alcohol and beverage inventory.-Ensuring the business complied with all food and beverage establishment laws.-Created and replaced the existing employee manual with a new, modern manual to better train and coach new employees.

-Responsible for managing the front end operations of the pub on shift.-Proficiently oversaw customer feedback processes, adeptly addressing inquiries, concerns and complaints with a focus on resolution and maintaining customer satisfaction.-Managed the training and professional development of new team members, fostering their continuous learning and growth within the organization.-Offered valuable insight to business owners by monitoring customer trends, preferences and needs, enabling strategic adjustments in operating hours, staff allocation, and inventory management to optimize cost efficiency.-Leading the on-duty team during business hours to ensure a smooth and seamless operation.-Winner “Best Bartender, bronze” in the Coast food and beverage establishment awards, 2013.-Winner “Best Bartender, gold” in Coast food and beverage establishment awards, 2012.-Regularly exceeded sales targets and won incentive contests.