Kevin Jeong

Kevin Jeong Email and Phone Number

Agency UX for creative teams @ Agency UX
Kevin Jeong's Location
San Francisco Bay Area, United States, United States
About Kevin Jeong

Product Design ■ User Experience & Research ■ Team LeadershipConnect at: kevin@agencyux.comEstablishing the design strategy and vision, and leading designers who are passionate about creating unique customer and brand experiences are what I do best. Whether challenged to start up and launch a user experience design and research functions to innovate core products, develop breakthrough strategies to fuel innovation and drive competitive advantage, or draw upon behavioral science and user experience disciplines to introduce new methods of design—I have led cutting-edge research and design projects for some of the world’s most recognized brands, in healthcare, entertainment, automotive, retail, and high-tech industries.Highlights of my accomplishments:—Selected to serve as an executive advisor to product development—for a tech and brand start up, leading a design engagement that resulted in an interactive design platform used to win and onboard new clients.—Served as an innovation catalyst to three in-house innovation teams throughout career, collaborating with cross-functional teams to drive innovation, disrupt the status quo, and solve challenging business problems.—Played a key leadership role in driving a 67% increase in sales for PsPrint, improving competitiveness, and introducing a more user-centric approach in the redesign and development of an online design tool—delivering value and possibilities of engaging with target customers throughout the entire design process.—Established and led the first user experience team for a full-service advertising agency, playing a key leadership role in the agency earning three ‘Agency of the Year’ awards, and an ‘Agency of the Decade’ award.—Designed interactive attractions for a series of National Geographic theme parks in Asia—utilizing construction blueprints and concept art, creating and executing an experience design that bridged the gap between real world, digital, in-park, and at-home experiences.

Kevin Jeong's Current Company Details
Agency UX

Agency Ux

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Agency UX for creative teams
Kevin Jeong Work Experience Details
  • Agency Ux
    Founder
    Agency Ux Sep 2014 - Present
    Emeryville, California, Us
    Lead an independent consulting practice providing human-centered design thinking and learning into business and product offerings—to advance innovation and resolve challenging business problems—for start-ups, digital agencies, mid-size, and Fortune 500 companies. Recruit, hire, and lead researchers and designers on client projects—spanning one week to one year in length, with budgets ranging from $7k to $600k.Select Accomplishments:—Introduced an innovative research tool to solve for gaps in traditional usability and content assessment tools, developing content reaction cards to evaluate website content and visualize the usefulness of content to different audiences—delivering a benchmarking report with improvement recommendations to client, Dropbox.—Led a website redesign—to guide Blue Shield of CA Medicare customers through the healthcare purchasing journey, utilizing behavioral design to appeal to a user’s rational and emotional thinking to drive decision making, and conducting usability tests to validate designs.—Introduced a more user-centric approach in the redesign and development of an online design tool for PsPrint, playing a key leadership role in improving competitiveness, and driving a 67% increase in sales. —Led Princess Cruises to exceed its booking goals—personalizing the cruise selection experience for end users, collaborating with the interface design team, designing the algorithm/logic, introducing a dimension to identify personality types, building a prototype, leading the testing, and conducting usability studies.—Developed a design roadmap and prototypes for a software collaboration platform for a tech and brand startup— transforming its briefing process to enable an inclusive creation and delivery briefing process.—Generated 90% of new business from word-of-mouth referrals, managing all aspects of the client relationship and engagement—including leading virtual teams and design critiques, and mentoring contributors.
  • Goodby, Silverstein & Partners
    Director Of User Experience
    Goodby, Silverstein & Partners Sep 2007 - Sep 2014
    San Francisco, California, Us
    Challenged to bring user experience and research leadership to a year-long client project with Hyundai USA. Recognized for design expertise, and asked to establish and lead the agency’s first user experience design and research department—recruiting, hiring, and leading a team of six designers. Partnered closely with some of the most creative minds in the advertising industry. Select Accomplishments:—Transformed negative perceptions of user-centered design thinking—from a hindrance to an integral part of the creative process, influencing account, strategic, and production processes across agency operations.—Developed UX design curriculum and teachings—to expand capabilities and improve retention, defining a core framework based on job levels, and providing guidance and instruction to staff.—Instituted user personas to accompany creative briefs, transforming the way design work was done, and enabling creative teams to utilize behavioral and contextual insights to connect with and satisfy actual user needs.—Designed the world’s tallest website—Mt. Kilimanjaro at 19,340ft or 16,709,709 pixels, enabling users to navigate thousands of feet up and down, with options to claim and sponsor each vertical foot—as a fundraiser for HP.—Designed the user interface for an augmented reality app to entertain Häagen-Dazs consumers during tempering time, enabling a strategic mobile-advertising campaign, and a unique and forward-thinking way to use augmented reality in a fun and practical way.—Led a year-long website design project with Hyundai—earning a Top-5 ranking from J.D. Power for usability among automotive websites, managing UX staff and vendors, creating a project plan for producers, assisting in writing client requirements and developing a creative concept.
  • Walmart.Com
    Senior Information Architect
    Walmart.Com Feb 2006 - Aug 2007
    Bentonville, Arkansas, Us
    Member of a 200-person UX department challenged to provide leadership in the redesign of the Walmart.com website and to enable $1M/month cellular sales business.Select Accomplishments:—Played a key role in the redesign of Walmart.com website, developing templates, and new page designs, and integrating with CMS; designed high-visibility features, search reviews, shopping cart, and brand shops.—Participated in the consumer electronics leadership council, and provided expertise to online/digital marketing programs, site search, and checkout.
  • Autotradecenter
    Manager Of User Experience
    Autotradecenter Jan 2002 - Jan 2006
    Developed and presented a business case to senior management and Board of Directors, and established and led the company’s first UX design team—recruiting and hiring one programmer, and one research assistant. Challenged to innovate the company’s core product—an online car auction platform. Collaborated with product management and engineering, and improved competitive advantage through the design and implementation of leading-edge features.
  • Conscium
    Web Programmer, Product Technology Group
    Conscium 2000 - 2001
    Built a corporate website and web application interfaces for a financial printing and legal industry application service provider, collaborating with creative teams in the design and build of HTML prototypes.
  • Universal Music Group
    Web Programmer, Strategic Web Application Team
    Universal Music Group 1995 - 2000
    Santa Monica, California, Us
    Designed and developed web-based applications, intranets, and extranets for Universal Music Group and its subsidiary record labels; served as a New Technology Consultant in a newly developed innovation lab—applying new technologies to solve existing business problems.

Kevin Jeong Skills

User Experience Usability Testing Experience Design User Research Digital Strategy User Interface Creative Direction Information Architecture User Interface Design Information Design User Centered Design Interactive Advertising E Commerce Process Flow Strategy Web Design Visual Design Mentoring Content Strategy Interaction Design Education Social Media Mobile Applications Site Maps Website Redesign Communication Skills Design Thinking Heuristic Evaluation Mobile Design User Scenarios Ethnography Design Strategy Card Sorting Task Analysis Heuristic Analysis Business Requirements Iterative Design Taxonomy Human Computer Interaction Customer Presentations Use Case Analysis Personas Mobile Application Design Sitemaps Experience Strategy Thought Leadership Mobile Wire Framing Contextual Inquiry Online User Experience Mobile Devices Project Planning And Management Client Relationship Management Competitive Analysis And Benchmarking Requirements Definition And Planning

Kevin Jeong Education Details

  • Uc Berkeley Extension
    Uc Berkeley Extension
    General
  • Ucla
    Ucla
    English Literature

Frequently Asked Questions about Kevin Jeong

What company does Kevin Jeong work for?

Kevin Jeong works for Agency Ux

What is Kevin Jeong's role at the current company?

Kevin Jeong's current role is Agency UX for creative teams.

What is Kevin Jeong's email address?

Kevin Jeong's email address is ke****@****ong.com

What is Kevin Jeong's direct phone number?

Kevin Jeong's direct phone number is +141551*****

What schools did Kevin Jeong attend?

Kevin Jeong attended Uc Berkeley Extension, Ucla.

What are some of Kevin Jeong's interests?

Kevin Jeong has interest in Photograph, Kids, Collecting Antiques, Electronics, Home Improvement, Education, Reading, Sports, The Arts, Arts And Culture.

What skills is Kevin Jeong known for?

Kevin Jeong has skills like User Experience, Usability Testing, Experience Design, User Research, Digital Strategy, User Interface, Creative Direction, Information Architecture, User Interface Design, Information Design, User Centered Design, Interactive Advertising.

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