Jerry Case Email & Phone Number

Indianapolis, Indiana, United States

Austin, Texas, Us

Manage technical accounts across 15 states, overseeing districts with student populations ranging from 5,000 to 20,000+, while conducting regular consultations to understand clients' unique needs and challenges, and providing proactive guidance and technical support to optimize client satisfaction and product utilization. Collaborate with cross-functional teams to promptly address and resolve technical issues, while developing and implementing customized solutions to meet clients' evolving requirements and foster robust rapport with pivotal stakeholders within prominent organizations.● Enhanced East Coast team's customer retention rate to 95% through proactive strategies and effective customer engagement.● Spearheaded efforts resulting in a notable achievement of 92% customer retention rate specifically for the state of New York.

Austin, Texas, Us

Led dynamic product demonstrations to showcase the unparalleled effectiveness of our offerings, resulting in the expansion and retention of our customer base. Orchestrated the seamless management and enhancement of our portfolio of solutions, services, and capabilities, guaranteeing uninterrupted support to enhance the customer's educational and learning journey. Engaged in proactive collaboration with cross-functional teams, fostering swift issue resolution and ensuring a streamlined customer experience.● Achieved consistent status as the company's top revenue generator for new business, consistently driving impressive revenue growth.

Wil, St. Gallen, Ch

Wil, St. Gallen, Ch

Wil, St. Gallen, Ch

•Deep understanding of Mid-Market, IT initiatives, trends and ability to connect them to Filewave solutions.•Act as a Subject Matter Expert and Team enabler on Filewave products and solutions•Lead a team of systems engineers to deliver pre-sales technical support in sales presentations, solution development, and product demonstrations of Filewave capabilities•Lead pre-sales technical resources in order to optimize sales and revenue volume. Partner with sales management to ensure forecast objectives are met thru diligent SE to sales cycle engagement.•Provide day-to-day guidance to systems engineers in the areas of product demonstrations, proof of concepts, RFPs, overcoming sales objections and technical sales presentations.•Perform key functions to recruit top-notch systems engineers including interviewing, hiring, monitoring, employee feedback and documentation, counseling and coaching, and performance management / improvement when needed.•Assess skill sets and provides ongoing coaching and feedback to team members in order to meet objectives, reinforce sales methodology and provide guidance on career path direction. Implement personal development plans for individual team members.•Understand intricacies of the assigned territory and coach SE team how to identify and capitalize on business opportunities and leverage partners to drive revenue.•Obtain weekly and monthly SE to opportunity performance metrics and promote opportunity awareness and proactive SE engagement by monitoring Sugar activities.•Collect customer feedback, enhancements and feature requests and disseminate findings to product management, engineering, corporate and technical support in order to continuously improve product offerings.•Communicate, connect and align people within the direct team and develop internal relationships across Filewave.

Wil, St. Gallen, Ch

Utilizing my knowledge of systems management and FileWave, to assist sales team with:• Presenting and demonstrating FileWave as a complete systems management solution• Assist account executives through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions• Analyze customer needs and requirements to build proof-of-concept solutions• Provide pre-sales technical support on the implementation, usage, and troubleshooting of FileWave• Create and maintain technical support media for use by potential and existing customers• Assist customers with assistance in understanding and implementing Apple VPP and DEP programs• Provide customer feedback to executive and development teams to participate in functionality roadmap planning.• Work with strategic partners and resellers to address new product features and technical issues

Wil, St. Gallen, Ch

For over 20 years, FileWave has assisted business, education, and government customers to take control of their software deployments, providing granular control of all files in any installation, both pre and post-deployment. FileWave develops, integrates, and supports the FileWave and Inventory products worldwide. Applied my extensive background in professional development to aide in creating FileWave training materials for use by prospective and existing customers.• Researched and recommended Learning Management Systems (LMS) for customer training• Produced text and video training materials• Creation of pre-training customer check list

Ellisville, Ms, Us

Indianapolis, Indiana, Us

Located in the northeast corner of the greater Indianapolis area, MSD of Lawrence Township is the tenth largest school district in the state and serves approximately 15,000 students with widely diverse cultural, racial, and socio-economic backgrounds.Technology Integration CoordinatorSupervise a team of 6 technology specialists responsible for working in partnership with teachers toward integrating the use of hardware, software and internet resources. Create learning resources for teachers, staff and students and support teachers in meeting state and national standards for subject-area and technology-learning objectives. Identify trends in software, curriculum, teaching strategies and other educational areas. Assist in Grant Writing to fund technology integration.• Promoted after four months to position of Technology Integration Coordinator• Member of district 1:1 laptop initiative providing input and managing related professional development training needs• Responsible for organizing and delivering summer professional development training to support adoption of new learning management system (LMS), My Big Campus, for district• Responsible for researching and coordinating the deployment and training of 420 iPads for elementary teachers to support classroom management and mobility• Researched and piloted formative assessment solution for middle schools

•Collaborate with teachers to support their use of technology in working with students in delivery of curricula through a variety of instructional methods.•In partnership with the teacher work toward integrating the use of hardware, software and Internet resources in support of student learning and assisting teachers in meeting state and national standards for subject-area and technology-learning objectives.•Create learning resources for teachers, staff and students. These may include Web sites, tutorials, interactive programs and databases that support teachers in integrating technology. Ideally, teachers will be guided and encouraged to develop their own resources, while supporting these efforts by providing additional support as needed.•Consult on the technology computer resources, including hardware, software, learning resources and training needs.•Research, recommend hardware, software and related resources.•Identify trends in software, curriculum, teaching strategies and other educational areas.•Assess technology skill levels of students, teachers and staff.•Participate in staff and committee meetings as required.•Assist in Grant Writing to fund technology integration.

Us

The Metropolitan School District of Washington Township is located in the northern section of Indianapolis and serves approximately 10,600 students with a broad diversity in cultures, religions, ethnic groups, races and socioeconomic levels. Technology Assistant Develop professional development services on the use of software and best practices for curriculum integration for email, Internet access/resources, (both Macintosh and PC applications). Research a variety of topics (e.g. discrepancies, current practices, policies, education codes, etc.) for the purpose of providing information and making recommendations in instructional areas. Recommend software applications for the purpose of keeping abreast of emerging technology. • Researched and tested mass population of student data for major student assessment software• Created district orientation video for new teacher summer orientation training

Alpharetta, Georgia, Us

•Responsible for establishing and maintaining professional business relations and training with retail store personnel.•Primary duty is to create consumer awareness, HP brand preference, and product mind share for HP computers and printers at the retail store level.•Influence others to share enthusiasm for HP the company and HP product line.•Educate customers and associates on HP product.•Support all retail outlets in assigned geographical territory.

Muncie, In, Us

Founded in 1918, Ball State is a state-assisted residential university located in Muncie, IN. Ball State has about 21,000 undergraduate and graduate students enrolled in its diverse academic programs. Academic Technology SupportProduction manager for video and multimedia instructional, research, and outreach projects. Responsible for supervision of graduate assistants and meeting the needs of students and faculty that use the iStudio. Ensured proper operation and maintenance of the iStudio’s technology assets. Oversaw the management of BSU iTunes U space and developed operational standards for production and publication of digital media. Participated in tech advisory committee to help shape technology policies and plans for the Teachers College. • Assistant director for the iStudio and supervision of graduate assistants• Developed video production capability and services for on and off campus partners.• Produced ESL video for Muncie Community Schools• Produced RIT video for Anderson Community Schools

Bloomington, Indiana, Us

University Information Technology Services (UITS) at Indiana University develops and maintains a modern information technology environment throughout the university in support of IU's vision for excellence in research, teaching, outreach, and lifelong learning. Operating Systems & Applications SpecialistWork with Mac STC Team to establish a secure, homogenous and accessible computing environment to all IU end users. Assist in identifying and making recommendations in the technology life cycle replacement procedure, as well as with application deployment, emergency server changes and maintenance, and system wide decisions. Responsible for monitoring and responding to customer problems tickets assigned to me or the Mac STC Team in regards to software, hardware, security, and use of Macintosh systems. • Established and maintained communications with departmental partners• Researched, deployed, and managed client software management system for the Bloomington and Indianapolis campuses

-Provide high level of customer service to ACS and Nike clients-Provide ACS and Nike clients with repair status repairs reports.-Manage repair ticketing system and monitor open repair ticket status.-Act as liaison between ACS,Nike, and CompuCom to communicate repair issues and concerns.-Manage and maintain in stock hardware components.-Ensured team adhered to all company policies and repair procedures.-Maintained depot specific matrices depot tech utilization, customer satisfaction (CAS) and cost controls.-To be hands on when needed and work with depot technicians, challenge current process and improve upon. Drive to improve processes and procedures.

With more than 900 students and 70+ faculty members, Herron is part of Indiana University–Purdue University Indianapolis (IUPUI). Technology CoordinatorResponsible for hiring, training, and supervision of professional staff and student employees. Managed a $75,ooo budget to equip three computer labs and ongoing operational costs for life cycle replacement of computers, software, peripherals, and consumables related to printing. Acted as liaison for university technology committee. Collaborated with faculty to identify and address technology issues for instruction. • Cancelled printing contract which saved the school approximately $35,000 per year• Researched, designed, and deployed a disaster recovery backup plan for administrative staff• Participated on construction committee and oversaw technology needs of new building

Ma Curriculum And Eductional Technology Masters, Eductional Technology

Bs, Visual Arts Education

Bfa, Fine Art Photography