Kjersten Gordon Hewitt Email & Phone Number

Baltimore, MD, US

• Act as liaison between clients, vendors, and internal departments to ensure a smooth relocation experience.
• Manage simultaneous projects and ensure timelines are adhered to.
• Prepare formal pricing, coordinate logistics and provide necessary documentation for clients.
• Provide monthly reporting of all ongoing supply chain and warehouse distribution projects for on time and accurate billing.

• Manage Customer Service Representatives and Support Team, including hiring, training, and terminating.
• Lead onboarding calls for new clients and ensure all departments are aware of service requirements.
• Act as backup for employees on PTO, allowing the opportunity to confirm process and procedure is adhered to.
• Streamline processes and provide improvement strategies, including redistributing workload among the team.

Baltimore, Maryland

• Manage all Human Resources processes; New Hire Orientation, Benefit enrollments, terminations etc.
• Partner with vendors for services to the building and facility maintenance.
• Assist IT Department with troubleshooting issues and setting up new office equipment.
• Manage company JPAS account to ensure compliance with NISPOM.

Baltimore, Maryland

• Partner with internal Sales, Operations, and Accounting to meet the expectations and needs of relocating clients.
• Develop and maintain relationships with clients and vendors for continued growth and business development.
• Implemented weekly reporting process to ensure all departments are aware of their upcoming and ongoingduties for each client, improving communication and efficiency for all departments
• Improved the process and time spent preparing quotes by incorporating all necessary information into one program.

• Managed multiple high volume relocations for the Government, including TESS, DISA, USDA.
• Prepared and managed all official and sensitive paperwork including processing clearances.
• Implemented and managed weekly and monthly reports to ensure compliance with contract and Federal requirements.
• Communicated daily with the Project Manager to proactively manage logistics and scheduling of transportation.

Education record

Education record