Katie J Wiles Email & Phone Number

Manchester, England, United Kingdom

Rugby, England, United Kingdom

- Creating engaging and matter of fact product descriptions for customers and potential customers visiting the company website.- Highlighting key areas of interest and unique selling points for each item.- Working on all departments throughout the company including apparel, beauty, home, and luxury brands.- Editing and publishing other team members copy for the website to ensure accuracy and consistency. - Adapting the company tone of voice and displaying it throughout my… Show more - Creating engaging and matter of fact product descriptions for customers and potential customers visiting the company website.- Highlighting key areas of interest and unique selling points for each item.- Working on all departments throughout the company including apparel, beauty, home, and luxury brands.- Editing and publishing other team members copy for the website to ensure accuracy and consistency. - Adapting the company tone of voice and displaying it throughout my work.- Using caution and appropriate copy when writing for specially formulated products.- Experience using Hybris system (CMS).- Communicating with team members regarding the latest trends, changes, and amendments.- Working to strict copy guidelines created by head office. - Writing copy for luxury brands including D&G, Stella McCartney, and Calvin Klein. - Hitting hourly, daily and weekly targets. Show less

Manchester, United Kingdom

- Prioritised, planned, and coordinated monthly maintenance engineer visits and breakdown visits to customers in order to ensure tight deadlines were met and sites were health and safety compliant.- Multi-tasked between urgent telephone calls, email complaints, and daily planning.- Worked towards strict KPI's. - Liaised with engineers and clients daily in order to ensure the smooth running of the department.- Handled own workload with the aim of retaining positive figures in the… Show more - Prioritised, planned, and coordinated monthly maintenance engineer visits and breakdown visits to customers in order to ensure tight deadlines were met and sites were health and safety compliant.- Multi-tasked between urgent telephone calls, email complaints, and daily planning.- Worked towards strict KPI's. - Liaised with engineers and clients daily in order to ensure the smooth running of the department.- Handled own workload with the aim of retaining positive figures in the monthly reports.- Raised Purchase Orders for companies such as Chubb, ADI and Kone. Show less

Worcester, United Kingdom

- Worked alone and maintained store procedures on weekends. - Cash handling. - Responsible for the opening and closing of the shop on weekends.- Flexible working hours in order to cover any overtime and other shifts.- Handled deliveries.

Worcester, United Kingdom

- Interacted with both members of the public and university students as The Hive is Britain's first joint university and public library.- Understood and responded to different customer's needs.- Helped customers with any queries and finding the right workspace for them.- Participated in the Children's Summer Reading Challenge; encouraging young children to read and talk about their experiences and creating treasure hunts for children as an activity in the library.- Helped with… Show more - Interacted with both members of the public and university students as The Hive is Britain's first joint university and public library.- Understood and responded to different customer's needs.- Helped customers with any queries and finding the right workspace for them.- Participated in the Children's Summer Reading Challenge; encouraging young children to read and talk about their experiences and creating treasure hunts for children as an activity in the library.- Helped with basic computer-based queries.- Involved in the library's first ever Space Night in the lead up to the partial eclipse in March. Show less

Birmingham, United Kingdom

- Promoted to team leader secondment in which I was in charge of 15- 20 people on a daily basis. - Flexible knowledge and skills to work on a number of different teams within the ISA departments including transferring customer's money from different accounts and to different banks and building societies. - Involved in the large integration of Halifax and Lloyds TSB during 2010-2011.- In charge of training a number of people on a new process. As a result of this, the contact centre… Show more - Promoted to team leader secondment in which I was in charge of 15- 20 people on a daily basis. - Flexible knowledge and skills to work on a number of different teams within the ISA departments including transferring customer's money from different accounts and to different banks and building societies. - Involved in the large integration of Halifax and Lloyds TSB during 2010-2011.- In charge of training a number of people on a new process. As a result of this, the contact centre took on more of this type of work and this team now consists of five teams of 15-20 people. - Regularly exceeded my hourly work target in order to gain an excellent daily efficiency rate.- Dealt with customer phone queries and complaints.- Involved in timings of individual processes in order to set fixed hourly targets. Show less

Bachelor'S Degree, English Literature And Screenwriting

Activities and Societies: - Script Mentor during 24 hour film challenge for first year screenwriting students. - Comedy writing workshops.

English Language And Literature