Kim J. Email & Phone Number

Florida, United States

KEY ACHIEVEMENTS★ Manage the definition, testing, and deployment of electronic data interchange (EDI) capabilities for clients implementing UltiPro, involving extensive cross-functional collaboration with internal product, development, and service organizations. ★ Establish a clear product vision and comprehensive project plan – covering strategic goals and priorities, project scope, KPIs, and technical specifications/design documents – through close, consultative requirements gathering. ★ Define project deliverables with a key focus on enhancing product supportability, customer resolution readiness, and continuous improvement of product features/functionality.★ Perform detailed analysis of all integration work (FTP site data, file specifications, code configuration, and additional client requirements) to proactively identify customer experience improvement opportunities and troubleshoot data issues. ★ Oversee all user acceptance testing (UAT) activities, including developing unit test plans, transmitting test files, communicating test results to developers/clients/consultants, leading the data cleansing and re-testing process. ★ Maintain clear stakeholder communications and project tracking capabilities across the project lifecycle to enable effective risk detection and mitigation, activity planning, escalations management, and project management for file lifecycle.

Weston, Fl, Us

Weston, Fl, Us

Develop and promote meaningful operational collateral across the broader organization to ensure there is ongoing alignmentReporting and data analysis

Minneapolis, Mn, Us

★ Drove project planning, execution, and continuous improvement for EDI implementations, including providing project support to internal business units on system enhancements, participant inquiries, data anomalies, and bug fixes. ★ Collaborated cross-functionally with systems, testing, client services, and release management teams to strategize, execute, and deliver support for system enhancements, fixes, and annual billable projects. ★ Identified and communicated new business scenarios that could impact the H&W, COBRA, or FSA teams, including release comments, deployment checklists, and updates to common business practices.★ Responded to escalations and performed detailed research, root cause analysis, and impact analysis to deliver tailored customer support/troubleshooting and ensure timely issue resolution.Renewal/Implementation & Enrollment Analyst - Aug 2013 to Feb 2014KEY ACHIEVEMENTS★ Spearheaded the end-to-end execution of the renewal/implementation process – including requirements definition, solution design, configuration, and integration testing – through collaborative client consultation.★ Created detailed project plans, milestones and timelines, and internal statements of work (SOWs) based on technical, production, and customer requirements.

Minneapolis, Mn, Us

★ Spearheaded the end-to-end execution of the renewal/implementation process – including requirements definition, solution design, configuration, and integration testing – through collaborative client consultation.★ Created detailed project plans, milestones and timelines, and internal statements of work (SOWs) based on technical, production, and customer requirements.

Minneapolis, Mn, Us

★ Drove project planning, execution, and continuous improvement for EDI implementations, including providing project support to internal business units on system enhancements, participant inquiries, data anomalies, and bug fixes. ★ Collaborated cross-functionally with systems, testing, client services, and release management teams to strategize, execute, and deliver support for system enhancements, fixes, and annual billable projects. ★ Identified and communicated new business scenarios that could impact the H&W, COBRA, or FSA teams, including release comments, deployment checklists, and updates to common business practices.★ Responded to escalations and performed detailed research, root cause analysis, and impact analysis to deliver tailored customer support/troubleshooting and ensure timely issue resolution.