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Karina Jimenez Marin Email & Phone Number
L3 Support Engineer and AI Support Solutions Developer
at
Trilogy
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
L3 Support Engineer and AI Support Solutions Developer
Location
Costa Rica, Costa Rica, Costa Rica
Company size
Who is Karina Jimenez Marin? Overview
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Quick answer
Karina Jimenez Marin is listed as L3 Support Engineer and AI Support Solutions Developer at Trilogy, a company with 1250 employees, based in Costa Rica, Costa Rica, Costa Rica. AeroLeads shows a matched LinkedIn profile for Karina Jimenez Marin.
Karina Jimenez Marin previously worked as L3 Support Engineer & AI Support Solutions Developer at Trilogy and L2 Support Engineer at Trilogy. Karina Jimenez Marin holds Licentiate Degree, Computer Software Engineering from Ulacit.
Company email context
Email format at Trilogy
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Trilogy
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Profile bio
About Karina Jimenez Marin
I am hard working professional, dedicated and very eager to learn new things. Proactive, puntual, dynamic and highly organized. Responsible and extremely productive under pressure. Fast learner and multitasker.
Listed skills include Leadership, Business Ethics, Public Speaking, Virtual Teams, and 43 others.
Current workplace
Karina Jimenez Marin's current company
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Trilogy
10 roles
Karina Jimenez Marin work experience
A career timeline built from the work history available for this profile.
L3 Support Engineer & Ai Support Solutions Developer
CurrentProvide expert-level support and guidance across multiple product lines.Manage and resolve complex incidents for large-scale SaaS platforms, ensuring minimal disruption and optimal performance.Design and implement automation solutions using programming languages such as JavaScript and Python to enhance efficiency and scalability.Develop and integrate.
Aug 2024 - Present
L2 Support Engineer
Perform advanced troubleshooting in both real-time and asynchronous environments for a diverse range of products.Analyze and resolve complex issues involving Kerio Connect Mailserver, Kerio Control UTM, DNN CMS, Jive Intranet, Kayako Ticketing System, Everest ERP, and other platforms.Conduct comprehensive log analysis, implement effective solutions, and.
Apr 2024 - Nov 2024
Research Analyst
Conduct in-depth data analysis, including trend identification and interpretation.Perform comprehensive studies on user behavior and provide actionable insights.Develop tailored coaching strategies for users, along with creating detailed manuals and strategic guidelines.Research and evaluate alternative software solutions to optimize workflows and improve.
Oct 2022 - Apr 2024
L1 Support Specialist
Real-time and asynchronous troubleshooting of various products.Analysis and handling of issues related to Kerio Connect Mailserver, Kerio Control UTM, DNN CMS, Jive Intranet, Kayako Ticketing System, Playbooks, Bespeak, ResponseTek, Bizzness Apps and othersLog analysis, solution implementation, query design
Dec 2020 - Oct 2022
Wagering Team Leader
Five Dimes Sportsbook
Personnel management (up to 30 people) including daily task assignments and break assignmentsEscalation resolutionAdvanced customer account management, including balance adjustments, account auditing and claim resolution.
Feb 2018 - Dec 2020
Wagering Clerk
Five Dimes Sportsbook
Processing wagers and providing customer with information on multiple sportsProviding account information, current financial status and previous wagersCreating, moving and grading wagering lines, specialized in Proposition Bets, Motor Sports and Hockey
Apr 2017 - Feb 2018
Technical Support Specialist
Basic technical support for in-house employees. Temporary employment to supplement income, related to a cut down in hours at my main job during the pandemic.
May 2020 - Nov 2020
Call Entry Specialist
- Tasks including but not limited to
- Processing customer requests via phone
- Providing account information
- Updating database information
- De-escalating upset customers
- Relaying order information between the Dispatch/Logistics teams and the customer and Account Managers
Dec 2015 - Apr 2017
Wagering Clerk
Five Dimes Sportsbook
- Tasks including but not limited to
- Processing wagers and providing customer with information on multiple sports
- Providing account information and current financial status
- Creating and moving wagering lines on all sports and proposition bets to follow demand/supply changes as well as other companies’ movementsReason for leaving: Personal (Continued studying)
Apr 2013 - Feb 2014
Team & coworkers
Colleagues at Trilogy
Other employees you can reach at trilogy.com. View company contacts for 1250 employees →
GM
Garry Morris
Colleague at Trilogy
Greater Perth Area, Australia
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JA
Joseph Alexander
Colleague at Trilogy
Chicago, Illinois, United States, United States
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RH
Rachel Huffman
Colleague at Trilogy
Cincinnati Metropolitan Area, United States
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OM
Oloruntobi Madamori
Colleague at Trilogy
Lagos, Lagos State, Nigeria, Nigeria
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DK
Delana Kelley
Colleague at Trilogy
Eminence, Kentucky, United States, United States
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MU
Muhammad Usman
Colleague at Trilogy
Lahore District, Punjab, Pakistan, Pakistan
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BS
Brittany Suntken
Colleague at Trilogy
Bedford, Indiana, United States, United States
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LB
Lorenzo Brim
Colleague at Trilogy
Memphis, Tennessee, United States, United States
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MS
Majeed Shah
Colleague at Trilogy
Islāmābād, Pakistan, Pakistan
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PC
Paul Cattin
Colleague at Trilogy
Evansville, Indiana, United States, United States
View →
Garry Morris
Colleague at Trilogy
Greater Perth Area, Australia
View →
JA
Joseph Alexander
Colleague at Trilogy
Chicago, Illinois, United States, United States
View →
RH
Rachel Huffman
Colleague at Trilogy
Cincinnati Metropolitan Area, United States
View →
OM
Oloruntobi Madamori
Colleague at Trilogy
Lagos, Lagos State, Nigeria, Nigeria
View →
DK
Delana Kelley
Colleague at Trilogy
Eminence, Kentucky, United States, United States
View →
MU
Muhammad Usman
Colleague at Trilogy
Lahore District, Punjab, Pakistan, Pakistan
View →
BS
Brittany Suntken
Colleague at Trilogy
Bedford, Indiana, United States, United States
View →
LB
Lorenzo Brim
Colleague at Trilogy
Memphis, Tennessee, United States, United States
View →
MS
Majeed Shah
Colleague at Trilogy
Islāmābād, Pakistan, Pakistan
View →
PC
Paul Cattin
Colleague at Trilogy
Evansville, Indiana, United States, United States
View →
3 education records
Karina Jimenez Marin education
Licentiate Degree, Computer Software Engineering
Bachelor Of Medicine, Bachelor Of Surgery - Mbbs, Medical Clinical Sciences/Graduate Medical Studies, Bachelor'S Degree
University Of Costa Rica
High School
Emva High School
FAQ
Frequently asked questions about Karina Jimenez Marin
Quick answers generated from the profile data available on this page.
What company does Karina Jimenez Marin work for?
Karina Jimenez Marin works for Trilogy.
What is Karina Jimenez Marin's role at Trilogy?
Karina Jimenez Marin is listed as L3 Support Engineer and AI Support Solutions Developer at Trilogy.
Where is Karina Jimenez Marin based?
Karina Jimenez Marin is based in Costa Rica, Costa Rica, Costa Rica while working with Trilogy.
What companies has Karina Jimenez Marin worked for?
Karina Jimenez Marin has worked for Trilogy, Five Dimes Sportsbook, Ibm, and Hp.
Who are Karina Jimenez Marin's colleagues at Trilogy?
Karina Jimenez Marin's colleagues at Trilogy include Garry Morris, Joseph Alexander, Rachel Huffman, Oloruntobi Madamori, and Delana Kelley.
How can I contact Karina Jimenez Marin?
You can use AeroLeads to view verified contact signals for Karina Jimenez Marin at Trilogy, including work email, phone, and LinkedIn data when available.
What schools did Karina Jimenez Marin attend?
Karina Jimenez Marin holds Licentiate Degree, Computer Software Engineering from Ulacit.
What skills is Karina Jimenez Marin known for?
Karina Jimenez Marin is listed with skills including Leadership, Business Ethics, Public Speaking, Virtual Teams, Personal Development, Digital Transformation, At Multitasking, and Soft Skills.
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