Jayesh K.J Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Puducherry Area, India

• Lead a team of 9 Editorial Project managers who work on complex projects ranging from USD 50K to 150K.• Additional responsibility of managing Project managers of Integra UK delivery Unit along with existing 2 DU’s.• Operational support for UK team as SPCO for streamlining workflow, training needs and freelancer sourcing.• Responsible for revenue reporting for UK projects. Tracking Inflow vs outsourcing cost to ensure margin target is adhered.• Recruited and setup process for… Show more • Lead a team of 9 Editorial Project managers who work on complex projects ranging from USD 50K to 150K.• Additional responsibility of managing Project managers of Integra UK delivery Unit along with existing 2 DU’s.• Operational support for UK team as SPCO for streamlining workflow, training needs and freelancer sourcing.• Responsible for revenue reporting for UK projects. Tracking Inflow vs outsourcing cost to ensure margin target is adhered.• Recruited and setup process for Editorial project managers in line with customer’s expectation.• Work closely with UK Editorial Managers in understanding the content and market for each project.• Work with Top management on RFP’s and RFI’s for customers.• Identify, commission and review freelancers from UK and US for editorial and upstream process. • Received “Sabaash” Award for excellence in working with Freelancers across globe.• ISO QMS Auditor Show less

Puducherry Area, India

• Strategic planning re. Increase revenue with existing customer• Continuous improvement on existing process• Building client relationship• Meet OTD and Quality deliverable as expected and keep exceeding achievements• Provide weekly project reporting to Senior Manager• Define, implement and continually review objectives. Monitor progress and conduct a mid-year and end-of-year review according to the Integra timetable and instructions.

Gurgaon, India

• Provided leadership and direction to the Customer Service India team. Mentoring and coaching team leaders through operational performance improvement, change management and communication. Also actively oversee operational Management. • Initiated and managed multimillion project exceeding $19 million across multi-location in India• Implement solutions to focus on customers’ current and future needs/expectations and to drive superior customer service.• Resolve escalations pan South… Show more • Provided leadership and direction to the Customer Service India team. Mentoring and coaching team leaders through operational performance improvement, change management and communication. Also actively oversee operational Management. • Initiated and managed multimillion project exceeding $19 million across multi-location in India• Implement solutions to focus on customers’ current and future needs/expectations and to drive superior customer service.• Resolve escalations pan South Asia to ensure 100% complaint closure.• Effectively reduced cost by shared resource allocations, effectively used technology and continuous improvement strategy.• Instrumental in acquiring new business opportunities by presenting the current success rate and future plans.• Managed a team of size of 5 Leads & AM’s along with 70+ indirect reportees. Show less

Chennai Area, India

• Set objectives and define SLA’s for process and team members and ensure deliverables are met.• Successful with Lean Six Sigma implementation in quality improvement from 68% to 97%.• Recognized not just as successful leader, but helped recognize my team to be one of the best in People and Process management.• Provide excellent service to Elsevier customer across all regions.• Train and coach for best practices, enhance efficiency.• Responsible for periodic presentations to… Show more • Set objectives and define SLA’s for process and team members and ensure deliverables are met.• Successful with Lean Six Sigma implementation in quality improvement from 68% to 97%.• Recognized not just as successful leader, but helped recognize my team to be one of the best in People and Process management.• Provide excellent service to Elsevier customer across all regions.• Train and coach for best practices, enhance efficiency.• Responsible for periodic presentations to top management for strategic planning.• Collaborate and liaison with internal stakeholders to implement and support business initiatives.• Single point of contact (Champion) across all activities handled in CS E-ops. Show less

Chennai Area, India

• Started as trainee and quickly recognized as natural leader.• Credit card acquisitions campaign(outbound/Telemarketing) – Sales of various credit cards namely Master and Visa Network catering to both Subprime and Core markets.• Ancillary fee based products for credit cards like health cards, gift shopping cards etc.• Train and mentor new members of team.• Responsible for reporting on quality and compliance to top management.• Responsible for team output and rate individual… Show more • Started as trainee and quickly recognized as natural leader.• Credit card acquisitions campaign(outbound/Telemarketing) – Sales of various credit cards namely Master and Visa Network catering to both Subprime and Core markets.• Ancillary fee based products for credit cards like health cards, gift shopping cards etc.• Train and mentor new members of team.• Responsible for reporting on quality and compliance to top management.• Responsible for team output and rate individual performance to manager and senior project manager. Show less

Chennai Area, India

• Worked as multimedia developer for web based training content on contract basis through Team Lease.

Bachelor Of Business Administration (B.B.A.)

Activities and Societies: Cricket (batsman)

Professional Diploma In Web Centric Curriculum, Software