Directed Account Executives to surpass monthly sales targets using strategic training and forecasting.Fostered and sustained key stakeholder relationships, boosting business growth and client satisfaction.Increased uptake of Yelp’s advertising solutions through expert knowledge in advertising and engagement strategies.Partnered with various teams to improve product development, informed by customer insights and market trends.

Managed showroom operations, overseeing sales performance, margins, quotas, and setting future goals.Addressed customer issues beyond the Guest Experience Manager's scope and collaborated with the Visual Presentation Manager on product placement.Served as the primary liaison for policy communication to staff, providing leadership across sales, guest experience, and visual teams.Coached staff to foster individual and team success, maintaining budgeted costs for wages and supplies.Conducted performance audits, offering support or training as necessary, and ensured thorough documentation of procedures.Efficiently completed and reported various administrative functions, led the hiring, training, and performance evaluations of the sales team.Ensured effective communication, participated in monthly staff meetings, and utilized G-suite for daily operations.

Led and developed hourly associates through training, mentoring, and performance evaluations while promoting diversity awareness.Oversaw financial management, including budgeting for sales, expenses, and wages, and ensured sales and profit targets were met by implementing corrective strategies.Enhanced Member experience and engagement, contributing to a 15.6% year-over-year increase in membership through strategic merchandise presentation and targeting businesses to expand our member base.Maintained high standards in food safety and merchandise quality, adhering to cold chain compliance.Demonstrated proficiency in public speaking, delegation, and the use of Excel and SUSE Linux Enterprise Point of Service (SLEPOS).