James Killick Email & Phone Number

Langley

Working with a number of large travel agents across Europe to optimise their search results for a mixture of channels: online, offline and B2B. This not only means looking at one aspect of the results, for example speed, but also the quality of results, such as the number of cheap or convenient options.I also develop internal applications to empower the consultants so that they can analyse the results so that they can deliver a better customer experience. Applications have been developed mostly in .NET, in collaboration with colleagues in other parts of the globe.Not only do I support the consultants by developing tools, but also through offering expertise on websites, especially when they are working with Online Travel Agencies. Through working with consultants and the customers, we gain great insights into what can grow the business for the customer.There is a weekly engineer call, that I chair, where we get to share the engineers in other office locations globally share their knowledge with each other.Running workshops with customers either by phone, webex, or even face to face is a large part of what I do. These workshops are very hands on, and often we need to troubleshoot with the customer and discuss solutions with customers.

Milton Keynes, United Kingdom

Worked on a number of existing and new clients to ensure the smooth sales of new integrations for technologies such as ADFS, MIS using GroupCall Xporter and Emerge services, and Office 365 and GMail integration. Also assisted with first line support, and with other business supporting activities.

Borehamwood

Working on the Hwb project for Learning Possibilities. I have taken part in many activities including content migration, help desk support, building tools using C#, and remotely configuring software.

Course Tutor for Level 1. Teaching on Level 1, 2 and 3. Course design, assignment writing internal verification, and standardisation for BTEC courses. Designed and developed applications to help with student tracking and progress. High success rates with students passing all units.

Teaching Year 9 to Year 11 students. Teaching Microsoft Office applications, and general IT skills. Helped run school trips.

Teaching Year 9 to Year 11 students. Teaching Microsoft Office applications, and general IT skills.

Cardiff, United Kingdom

Training high profile customers how to use bespoke reporting and content management tools. Dealing with daily queries. Development work using VB.NET, ASP, CSS, JavaScript and HTML. Rigorous testing of applications prior to deployment. Monitoring of web servers.

Swansea, United Kingdom

Helping customers to trouble shoot faults with their digital tv box or their telephone line. Training customers how to use services supplied by the company. Helped to test a system migration, and helped with system migration.

Bachelor Of Science (Bsc), Computer Science With French

Activities and Societies: Swansea University Computer Society Spent one year at Universite D'Angers studying Computing.

Pgce, Secondary Ict

Completed Teaching in Welsh programme. Achieved QTS status.

A Levels In Computing, Electronics, French

6 As And 5 Bs Including English And Maths