Korrin Lightbourne Email & Phone Number

Bermuda

Bermuda

Bermuda

Connector of public and private sectors, and international companies looking to establish a presence in Bermuda - a jurisdictional advocate.Asset Management, Funds, ILS, Private Equity, ESG, High Net Worth Services, Trust & Private Clients, Family Offices, Super Yachts, Fine Art, Space & Satellite, Submarine Cabling, Renewable Energy, Blue Economy, Hospitality Investment, Technology

Managed all aspects of Direct Mailing and CRM databases (ConstantContact and CiviCRM).Maintained weekly and ad hoc communication with Harbour Nights vendors, sponsors and entertainers.Managed legacy Chamber events – Harbour Nights, Budget Breakfast, Annual General Meeting and Luncheon, and the Chamber Holiday Reception.Stewarded event budgets in excess of $250K per annum.Maintained and updated website and social media content.Coached summer intern in drafting Harbour Nights Safety Plan, Harbour Nights administration and newsletter preparation.Authored and distributed monthly Chamber newsletter “The Insider” to mailing list of over 1,900 contacts.Liaised with content creators to ensure timely distribution of newsletter.Collaborated with summer intern to complete rebranding of Chamber legacy events (workshops, Harbour Nights 2017/18 and Chamber Golf Tournament 2017).Managed design, publication and distribution of 2016 and 2017 Annual Reports.Achieved increase in social media reach and engagement (Instagram, 64%; Facebook, 21%; Twitter, 22%).

Spearheaded CTA programme rollout resulting in certification of 400 frontline hospitality employees between February and July 2015; provided feedback resulting in streamlined certification process.Developed Bermuda Tourism Ambassador newsletter and facilitated distribution to 400+ frontline hospitality employees.Managed all aspects of CTA database (Simpleview) ensuring timely receipt of test results and accurate records.Coordinated Blue Flag 101 and CTA courses, and managed pre/post exam administration.Facilitated CTA courses, marked exams, updated course content, analysed course evaluations, provided feedback to course facilitators, mitigated complaints.Attended 2015 Certified Tourism Ambassador Summit in Tucson, AZ – represented Bermuda Tourism Authority and Bermuda Hospitality Institute.Conceived and oversaw development of Sentiment Campaign aimed at educating the public on the myriad of career options available in the hospitality industry.Collaborated with Executive Director on successful redevelopment of the company website.

Bermuda

Drafted media releases.Compiled and distributed local industry updates.Assisted with coordination and tracking of department budget activities.Coordinated and attended sponsorship meetings (prepared and distributed minutes).Organised and maintained filing system for departmental records.Answered sponsorship request calls and queries.Created signage for monthly wellness challenges.Liaised with designers to ensure efficient and accurate printing.Prepared business communications on behalf of sponsorship committee.Updated layout and content of departmental intranet pages. Logged messages; prepared, sent and received faxes, e-mails and written communications on behalf of Communications Department.

Manchester, United Kingdom

Established and improved use of social media platforms.Gathered new and relevant content for corporate website.Worked with student team to improve practicality of Student Zone website.Assisted at networking events.

Processed customer orders using EPOS System.Maintained knowledge of new and existing products.Processed multiple food and drink orders at a time during peak periods.Trained new staff.

Delivered professional and tailored service to customers.Ensured appropriate levels of clothing displayed at all times.Maintained high level of cleanliness in the shop.Multitasked during peak periods while delivering excellent customer service.Trained new staff.Updated store displays.Maintained complete knowledge of all clothing items in stock, size conversions and add-on costs.

Cleared and prepared tables for new guests.Prepared beverages.Delivered food and beverage orders.Ensured appropriate levels of condiments and culinary supplies available.

Oxford Fintech Programme

Bachelor'S Degree, Marketing/Marketing Management, General, 2:1

Activities and Societies: Marketing Advertising and Design (MAD) Society Final year courses included: Strategic Communications Theory.