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@portlandgeneral.com
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2 phones found area 503
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Jo Ayers is listed as Application Developer at Portland General Electric at Portland General Electric, a company with 2439 employees, based in Portland, Oregon, United States. AeroLeads shows a work email signal at portlandgeneral.com, phone signal with area code 503, and a matched LinkedIn profile for Jo Ayers.
Jo Ayers previously worked as Application Developer at Portland General Electric and Workforce Management Analyst at Sage. Jo Ayers holds Bs, Physics, Cum Laude from Southern Oregon University.
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AeroLeads found 1 current-domain work email signal for Jo Ayers. Compare company email patterns before reaching out.
Analyst focused on creating scalable, reusable reports with strong visual components for ease of interpretation. Business needs balanced with agent empowerment and work-life balance for a stable workforce that drives higher customer satisfaction. Motivated by gold stars and team success, I enjoy contributing to a company whose culture supports teamwork and congeniality in a role that emphasizes clear communication, accuracy, and efficiency.
Listed skills include Call Centers, Customer Service, Customer Satisfaction, Microsoft Office, and 19 others.
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A career timeline built from the work history available for this profile.
Tualatin, Oregon
Provide IT support for applications critical to contact center performance, including IVR/ACD (Cisco ICM), WFM (NICE IEX), and KM (Verint), as well as in-house custom built applications.
United States
* Forecasted weekly and daily volume for over 40 inbound phone queues* Negotiated, modified, and audited frontline analyst schedules to manage off phone activity while meeting service level goals* Processed time off requests to maximize analyst work-life balance while meeting business need* Assisted team in intraday resource allocation to ensure maximum.
Hillsboro, Oregon
Managed real-time schedule adherence against communicated thresholds and called out exceptions.Analyzed trends to forecast contact volume, arrival patterns, and corresponding headcount requirements.Allocated resources between channels to ensure service level goals are met.Optimized workload by building adaptable and scalable Excel macros.Generated.
Hillsboro, OR
Developed and distributed regular reports on contact center trends, including volume to forecast, abandonment, productivity, and service level.Developed shift configurations in response to scenarios presented by management.Determined workforce requirements to meet service level and response time objectives.Built and implemented dynamic shift bid for ~300.
Provided continual exceptional customer service and problem solving by responding to all inbound calls. Assisted customers with new and existing accounts, website navigation, account billing, and shipping issues.Provided technical assistance with devices such as PC, Mac, Xbox 360, PlayStation 3, and the Wii.Resolved customer inquiries in an effective and.
Portland, Oregon Area
Verified customer identities to reduce losses from fraudulent credit card activity.
Hillsboro, OR
Responsible for dealer telephone interaction for General Motors. Provided assistance with incentive calculation and analysis of compatible vehicle options available for order.Hand-picked for assignment to Workforce Management Department as a Scheduling Assistant. Responsible for making at-need adjustments to schedules for appropriate adherence metrics. In.
Hillsboro, OR
Responsible for 2nd level customer and dealer telephone interaction for General Motors in GM Cardmember Services. Worked with fellow DCS agents to ensure weekly and monthly report auditing completed and verified by set deadlines. Provided support for 1st level agents (CRMs) and approved or denied goodwill based on business cases evaluated according to.
Hillsboro, OR
Responsible for test planning, test case design and implementation, test execution, test reporting, defect reporting, defect management, and key process improvement activities, including the streamlining of defect resolution workflows. Documented cross-functional test plans. Built consensus and mediated between groups with conflicting priorities. Tested.
Other employees you can reach at portlandgeneral.com. View company contacts for 2439 employees →
Holly Meyer
Colleague at Portland General Electric
Beaverton, Oregon, United States, United States
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Anna Beseda
Colleague at Portland General Electric
Albany, Oregon, United States, United States
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SG
Shannon Greene
Colleague at Portland General Electric
Portland, Oregon, United States, United States
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ML
Matthew Long
Colleague at Portland General Electric
Portland, Oregon, United States, United States
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KE
Kumaresan Elec
Colleague at Portland General Electric
Washim, India, India
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KL
Kali Levy
Colleague at Portland General Electric
Portland, Oregon, United States, United States
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LD
Lauren Davis
Colleague at Portland General Electric
Portland, Oregon Metropolitan Area, United States
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CF
Christian Fisker
Colleague at Portland General Electric
Lake Oswego, Oregon, United States, United States
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LK
Lisa Kriederman
Colleague at Portland General Electric
Portland, Oregon, United States, United States
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AM
Ashlie Mcdonald
Colleague at Portland General Electric
Vancouver, Washington, United States, United States
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Quick answers generated from the profile data available on this page.
Jo Ayers works for Portland General Electric.
Jo Ayers is listed as Application Developer at Portland General Electric at Portland General Electric.
AeroLeads has found 1 work email signal at @portlandgeneral.com for Jo Ayers at Portland General Electric.
AeroLeads has found 2 phone signal(s) with area code 503 for Jo Ayers at Portland General Electric.
Jo Ayers is based in Portland, Oregon, United States while working with Portland General Electric.
Jo Ayers has worked for Portland General Electric, Sage, Yahoo, Netflix, and Vesta Corporation.
Jo Ayers's colleagues at Portland General Electric include Holly Meyer, Anna Beseda, Shannon Greene, Matthew Long, and Kumaresan Elec.
You can use AeroLeads to view verified contact signals for Jo Ayers at Portland General Electric, including work email, phone, and LinkedIn data when available.
Jo Ayers holds Bs, Physics, Cum Laude from Southern Oregon University.
Jo Ayers is listed with skills including Call Centers, Customer Service, Customer Satisfaction, Microsoft Office, Workforce Management, Microsoft Excel, Customer Experience, and Time Management.
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