- Provide strategic guidance to customers and IT managers with regard to the best fit technology, IT infrastructures and enabling major business processes through enhancements to IT.- Take ownership of multiple projects from pitch to sign-off including datacenter, private cloud, IT infrastructure, ECM.- Provide guidance during selection and procurement as well as providing highly expert technical assistance.- Provide coaching and professional development to team members in order to enhance their technology knowledge andtechnical skills

- Developed cross-functional processes and procedures in order to enhance company’s workflow and customer satisfaction.- Handled project-planning process to support the implementation of services and resolution of cross-functional network, MISand operational support issues.- Transformed service delivery department to Project Management Office (PMO) to standardise organisational process assetsand trained the project team.

- Played a pivotal role in the overall management of IT Infrastructure from financial and operational perspective .- Influenced all tactical decisions related to the passive network infrastructure function and prepared budget forecasts forCAPEX and OPEX requirements.- Tasked with managing support infrastructure department and motivating associated teams.- Introduced a range of products with an emphasis on reducing costs, increasing revenue and enhance efficiency.

- Engaged in lifecycle management of Kuwait Security System project and periodic reporting on progress and quality.- Developed and implemented effective policies and procedures while ensuring compliance with MOI regulations.- Administered project budget approved expenditure, payroll and controlled costs. - Managed the WiMax project, utilizing Redline products including AN5e and AN30e while performing partial updates and upgrades.

- Led installation, testing and commissioning of LAN/WAN across 25 public high school sites and performed associated engineering duties. - Worked in close conjunction with 3 subordinates on quality control mechanisms for all LAN/WAN systems for Kuwait Ministry of Health.- Pivotal as senior technical support supervisor with full accountability for all calls listed from sites.