Khalid J. Al Sagga is a Senior Project Manager working with the Sports Boulevard Foundation (SBF). He has supervised multi-billion-dollar infrastructure programs in the Kingdom of Saudi Arabia; these have included: Sports Boulevard, SAR’s North-South Railway, King Saud University Strategic Program, and King Abdullah Financial District (KAFD). His international experience includes infrastructure management and performance assessments in Germany, Japan, Spain, Taiwan, and the United Kingdom. Khalid pioneered the groundbreaking CSI-SACI (Customer Satisfaction Index), a transformative metric ingeniously crafted to precisely quantify client satisfaction levels in the Saudi construction industry. This innovative Saudi index has showcased immense potential for global adoption, empowering industry leaders worldwide to strategically measure and enhance client satisfaction.Khalid holds a BSc in Civil Engineering and MSc in Construction Engineering and Management, both from King Fahd University of Petroleum and Minerals. He is also a Member of the Project Management Institute and KPI Institute; he holds PMP and KPIP certifications from these associations. Khalid is skilled in project management, team building, strategic procurement management, professional development, and inter-company collaboration, and applies these skills in resolving multidisciplinary problems to get projects done.