Karl Jackson Email & Phone Number

Greater Atlanta Area

Atlanta, GA

Downtown Atlanta, Georgia

• Provide tier three PC and network administration support to over 2000 users throughout the Norfolk Southern railroad network. Responsible for installing, configuring, upgrading and repairing desktop/laptop computers.
• Write and maintain script that updates critical security patches and software on user’s PCs
• Travel out in the field to all NS divisions to provide local support and new PC deployments
• Manage Scales machines, installing OS and scale software, deploy new scales workstations
• Troubleshoot network connectivity issues for remote users
• Diagnose PC system errors

Assign serving staff and bussers to stations Handle customer-related problems Lead shift meetings to motivate and inform staff of pertinent issues Administer cash drawer to bartender Supervise dining room, bar and host stand Evaluate completed side work of floor staff Collect sales receipts, credit card slips, and cash from serving staff Compile sales.

Provide great customer service in a fast paced environment Developed and implemented currently used procedures for stocking bar Prepare adult beverages for bar and restaurant guests Serve food and beverages to bar guests Manage register drawer for cash purchases and change for serving staff Communicate by phone with guests placing to-go ordersOther.

Bachelor, Information Technology, 4.0

Bachelor Of Information Technology