Karl Jackson Email & Phone Number

Greater Atlanta Area

Atlanta, Ga

Downtown Atlanta, Georgia

Provide tier three PC and network administration support to over 2000 users throughout the Norfolk Southern railroad network. Responsible for installing, configuring, upgrading and repairing desktop/laptop computers running Microsoft Windows XP Professional and Windows 7, network monitoring, and troubleshooting. • Write and maintain script that updates critical security patches and software on user’s PCs• Travel out in the field to all NS divisions to provide local support and new PC deployments• Manage Scales machines, installing OS and scale software, deploy new scales workstations• Troubleshoot network connectivity issues for remote users• Diagnose PC system errors• Recondition desktops/laptops by installing Windows operating systems, Microsoft office products, VPN Clients, wireless cards, hard drives, publishing and e-mail software, proprietary software, and shell replacement • Provide remote laptop/desktop troubleshooting• Responsible for configuring and maintaining networked and desktop printers and copiers• Configure Blackberry, iPhone, iPad, and Android devices for use with NS resources• Provide after hours, on call support• Participated in project to find & fix machines running Tyes/Yellowsheet, before the new rollout• Helping to develop proof of concept to standardize the deployment of IP security camera systems throughout Norfolk Southern• Migrated field engineering users from Windows XP to Windows 7

Assign serving staff and bussers to stations Handle customer-related problems Lead shift meetings to motivate and inform staff of pertinent issues Administer cash drawer to bartender Supervise dining room, bar and host stand Evaluate completed side work of floor staff Collect sales receipts, credit card slips, and cash from serving staff Compile sales reports for each day Contract with future parties consisting of 16 guests or more

Provide great customer service in a fast paced environment Developed and implemented currently used procedures for stocking bar Prepare adult beverages for bar and restaurant guests Serve food and beverages to bar guests Manage register drawer for cash purchases and change for serving staff Communicate by phone with guests placing to-go ordersOther 2008-Present Installed network switch and wireless router Configured wireless router for internet access by restaurant guests Recovered POS system (Server and Nodes) from unexpected crash

Bachelor, Information Technology, 4.0

Bachelor Of Information Technology