Justin Slaughter Email & Phone Number

Roswell, Ga, Us

Atlanta, Georgia, United States

Serve as liaison between IT teams and data analytics team to gather reporting requirements, align business needs and develop strategies.Coordinate and publish all team communications for internal and external customers including external newsletter and new feature demo sessions, internal quarterly reviews and monthly retrospectives.Drive adoption of Power BI dashboards across IT organization to increase report automation and define performance measures for continuing adaption of Agile methodologies.

Atlanta, Ga

Subject Matter Expert on Social Media reporting including care support, automation, engagement rates, ROI and operational metric analysis. Serve in a consulting/liaison role to analysts across company on social media data questions. Embedded with technology development teams to ensure reporting requirements are built into new configurations and enhancements of Sprinklr and other social media tools.Lead team to build, develop and manage central database that serves as single point of truth for all social media for company. Collected verbatim, metadata and survey results related to 2,000,000 annual customer care cases worldwide. Distributed this data across organization via data feeds/views to five business units. Manage data retention and personally identifiable information (PII) requirements for database.Developed and built a Social Media Value Model to illustrate and unlock annual $42M value of activities done on various social networks across organization including Customer Care, Proactive Care, Corporate Communications and Social Listening. Components of value model include customer retention, contact shed, automation rates, and customer impressions. Standardized 50+ KPI metrics along with building standard dashboards within Sprinklr tool and provided governance across 500+ users, 3,000+ dashboards and 1,500 custom metrics.Gathered reporting requirements for RFP and later migration from former Service Cloud tool to Sprinklr and again five years later for integration project between Sprinklr and Salesforce CRM tools.Lead analytics scrum team as Scrum Master on Agile process for tracking work via Kanban board, coordinating work and dependencies with other teams.Managed and reviewed social media team budget and forecast including building and monetizing project benefits.

Atlanta, Ga

Worked as contractor at AT&TPrepared web analytics and sales presentations, dashboards, and summaries for senior management and executives.Created and maintained social media staffing model 100+ customer care agents to determine proper staff levels by day and hour for case management team.

Norcross, Ga

Consolidated financial reports and created presentations for monthly reporting to CIO and upper management of forecasts, trends and budgets for IT operationsCreated and maintained labor model in collaboration with HR for tracking actuals, forecast and budget for all labor expenses for 1,200 employee group.Managed all travel, consulting, data com and chargeback expenses for group, including monthly accruals, forecasting and budgeting. Assisted in implementation of activity-based costing process.

Roswell, Ga

Consolidated monthly international financial statements, quarterly forecasts, annual budgets, and capital expenditure reports for U.S. and Canadian companies.Managed the corporate travel account with Amex, the FAS fixed asset database, tax exemption certificates of customers through Vertex, and the vendor master files.

Atlanta, Ga

Worked as a contractor at Coca-Cola in the Global IT departmentDuties included tracking monthly actual vs. rolling estimate reports for Global IT departments, managing the internal invoice tracking tool, and booking and overseaing monthly accrual postings.Implemented new payment process for telecom invoices via an automated batch.

Norcross, Ga

Compiled data for departmental revenue and expenses from all North American operations to create and maintain budgets.Prepared quarterly forecasts for revenue and expenses, monthly department expense reports, sales order reports.Reviewed and completed monthly journal entries and account reconciliations

Atlanta, Ga

Began career with Georgia-Pacific working my way up through the Travel Accounting group to senior accountant with Shared Services.Managed and reviewed monthly P&L reports, G&A reports and maintained accrual and amortization schedules.Maintained and improved Travel Expense Accounting databases, processes and procedures.Implemented VAT tax reclaim process and created automatic query to reconcile employee travel expense accounts.

B.S., Accounting

Activities and Societies: Captain College Bowl Team, President Wesley Foundation, Student Supervisor at Memorial Library, alto saxophone.

Master Of Business Administration - Mba, Management Information Systems, General

expected graduation date of December 2025 with a Graduate Certificate in Management Information System