Managing Nordics countries, UK, Ireland, Italy and North U.S.

Manage orders from order entry through shipping.Manage customer queries - commercial, with production and engineering department.

Project Coordinator Pigging Technology for Europe, Caspian, Russia, Middle East and Africa• Follow-up of orders from the reception to the expedition;• Facilitator and coordinator for special orders;• Liaison point with the Engineering department and the customer to follow up on approbation process of designs;• Preparation of offers according to clients’ specifications.

Responsible for day-to-day tasks and contacts with visitors, prospects, customers, plant, sales, technical department;Back-up for logistics (SAP SD);Pricing offers for all customers;Management assistant;Travel and trainings assistant.

Spain, Portugal, Scandinavia, United Kingdom, Asia, Latin America, South Africa and AustraliaResponsible for all day-to-day contacts with prospects, customers, plant, sales, MTS, business group, accounting, credit;Managing and follow up enquiries (general product info) and sample requests, product availability etc;Managing the Order To Cash Process, from order receipt to invoicing using SAP (SAP SD) for Europe and Export;Managing intercompany orders for Europe and Asia;Pricing offers to Asia and Latin America customers;Assist credit department in payment collection when/where possible;Managing correction process (goods return, credit/debit note requests);SAP training when migration from SAP 4.6C to ECC6.

Spain, Portugal, Italy and Greece (Saflex Business Unit) Responsible for full CSR function's training to new employees (relocation of offices from Louvain La Neuve to Zaventem in April 2011); Responsible for all day-to-day contacts with prospects, customers, plant, sales, MTS, business group, accounting, credit;Managing and follow up enquiries (general product info) and sample requests, product availability etc;Gathering forecast directly from customers and active input to the European S&OP;Managing the Order To Cash Process, from order receipt to invoicing using SAP (SAP SD);Warehouse & logistics management for Iberic PVB market: monitoring of stock levels at Spanish warehouse, execution of replenishments from Belgian plant and dispatch of goods within Spain/Portugal (SAP MM);Assist credit department in payment collection when/where possible;Managing consignment stock inventories and invoicing;Managing correction process (goods return, credit/debit note requests);Maintaining customer data using Avenue, Lotus Notes, SAP, share points:* complaints* samples* customer profilesRepresenting Customer Service in the Process Improvement Team

Managing daily bank transactions, insurances, investments and credits for private customers;Responsible for products dedicated to young clients.