Kimberly Justus-Walsh Email & Phone Number

• Lead the management of client learning programs, including curriculums, agendas, skill enhancements, and LMS content for top cruise line and health care clients. Collaborate with training managers, customer success.
• Assess skill gaps in learning content using data trends and agent feedback to develop training courses to meet identified needs.
• Organize and edit instructor-led training curricula, e-learning modules, and job aids.
• Manage end-to-end project scoping and execution of curriculum redesign, overseeing instructional designers, goals, budget, and results.
• Evaluate current training programs and recommend improvements to internal stakeholders and client learning partners to enhance effectiveness.

• Led company-wide webinars for new products, sales, soft skills, and Travel Advisor-facing technology.
• Improved travel advisor specialist certification programs by designing and implementing e-learning courses versus paper logbooks.
• Increased membership of specialist program by 20% in the year 2019
• Evaluated the 16-week sales training program to decrease speed to revenue by 50% and increase associate satisfaction results.
• Designed and implemented international and regional conference material for advisor development.

• Led and developed a team of 24 core and flex trainers during technology client ramp season and cross-skills for additional lines of business.
• Ensured client training on all new product launches, procedures, policies, and advisor-facing technology was completed on time and within budget.
• Analyzed training effectiveness data to ensure internal and external goals.
• Improved trainer growth opportunities by creating and implementing the trainer scorecard to measure trainer’s metrics and effectiveness.
• Provided formal and informal feedback and follow up to trainers based on identified proficiency gaps.

• Delivered virtual training for various clients in the mobile cellular, cruise line, and theme park verticals.
• Used client KPI’s to coach learners to become top performers.
• Facilitated train-the-trainer sessions for instructors on client continuing education curriculums.
• Supported existing instructors by providing feedback and quality assurance quarterly.
• Led online classroom sessions to certify new instructors according to the client's facilitator outline.
• Completed certification as vendor master lead facilitator for mobile cellular client.

Organizational Leadership And Learning, Organizational Leadership

Education record