Kristian Veslov Email & Phone Number

Bristol, England, United Kingdom

Bristol, Bristol, United Kingdom

Bridgend

Bridgend, United Kingdom

Bridgend

United Kingdom

Guildford, United Kingdom

Part Time Role: 24 Hours Per WeekResponsible for the updating and support of all aspects of Skycoolers Online and Offline infrastructure.Communicating with Repair Stations across the globe with regards to any technical queries associated with our Hardware.Troubleshooting and resolving faults with hardware. This was done through Telephone calls, Emails, or face to face meetings.Designed and Implemented a ZOHO CRM System to allow for business development.----------------------This role was uniquely challenging from anything i had done previously as it allowed me to work with people from around the world. While two calls may be similar when it came to the fault, the difference in cultures could lead to different approaches having to be taken.

Cardiff, United Kingdom

Part Time Role: 16 Hours per WeekResponsible for the implementation and support of all aspects of WMC Trainings Online and Offline infrastructure.Created Website and offline infrastructure for WMC Administration, and created web portal for students to be able to access documentation and information independent of tutors should the need arise. Created, tested, and implemented a wordpress backed CMS to serve as both a point of contact for WMC itself, and interactivity such as live chat and download facilities for students.Provide support and training for staff when it comes to any IT related enquiry related to WMC, or its student portal. Provide technical support for students who have issues with accessing the resources located on the portal, be it via email, or phone.

Cardiff, United Kingdom

Internship: UnpaidResponsible for assisting the ICT manager in upgrading and developing Chapters public and private networks to bring them into line with modern organizational standards.Provided support to users to educate and assist them as the transition took place. The majority of the Operating systems were upgraded from Windows XP to a Windows 7 Platform during the transition to give a uniform support platform.Providing remote tech support when working offsite via VPN and remote Desktop.Configuration of Draytek 2820/2830 and Cisco SRP527W routers. Configuration of Various models of Netgear and Belkin Routers.Setup of both Public and Private WiFi networks around the building to allow for secure remote working for staff, and public internet browsing for customers.Setup and testing of offsite backup solution to allow for appropriate disaster recovery policy to be implemented.Troubleshooting and resolving issues with all the above to ensure minimal disruption to the business operations.

Cardiff, United Kingdom

Initially a Sales Based role. Evolved into a Technical/Customer Support specialist to better utilize my skill set.SalesOffering customers Products and Services, tailoring to their individual needs, while trying to add high margin extra's to add profitability to each and every sale. This role required rapport building over a generally short period of time in order to convert to a successful sale. On occasion, i would be asked to step in and assist with technical queries. This skill was recognized and prompted my move into the Customer Service team.Customer ServicesPrimary point of contact for any technical issue, ranging from Computers, to washing machines. No two cases were ever the same, and it required tact and calm when confronted with a difficult customer. This was done both face to face, and via telephone. I was also responsible for chasing up any technical issues passed onto us from head office via email.As the position evolved, my role expanded to the setup and installation of laptops, Desktops, Routers, and TV's. This was done primarily in store, though home visits were sometimes required.In addition to the above, i was also responsible for day to day administration of the cash desk and store safe.

Cerco Certificate In Systems & Networking (Ccsn), Distinction

Fundamental Concepts • PC Operating Systems, PC Hardware, Device Resources, BIOS/CMOS. Number systems. Operating Systems • Installation &.

Btec, National Diploma For It Practitioners

As Level, Information Technology