• Resolved complex technical issues that arose on client computer using troubleshooting• Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates• Managed assets inventory and deployed desktop images to end users• Training or teaching computer to customer or senior citizens• Maintain client’s website and Facebook with Platform: PHP/WordPress

• Resolved complex technical issues that arose on client computer using troubleshooting• Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates• Troubleshoot various technical issues dealing with printers, network, and phone systems• Managed assets inventory and deployed desktop images to end users• Content development; HTML pages, affiliated pricing development for private fare in Apollo

• Resolved complex technical issues that arose on client computer using troubleshooting• Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates• Performed troubleshooting on software to analyze and diagnose problems in client’s EHR• Performed QA testing with corrections for client found defects or issues• Troubleshooting network connectivity and report problem to network engineers

• Handled incoming calls from clients and solved a variety of issues• Assisted major operating system upgrade for each desktop client in the company• Installed, diagnosed, solved the hardware or software issue at customer’s place of work• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions • Custom development; HTML pages, Front-end UI Development, PHP, MySQL, Product Page Programming with CMS